Overview
AI-drafted replies for marketplace customer-support messages.
Reply Copilot drafts thoughtful, on-brand replies to your marketplace buyer messages — so you stop rewriting "thanks for your patience, your tracking is..." for the 200th time. HOW IT WORKS Click into any eBay buyer message. Hit the Draft button. In about two seconds, a reply written in your voice appears in the side panel — already aware of the buyer's question, the listing, the order status, and the conversation so far. Tweak it, then send. Or click Insert and Reply Copilot drops it straight into eBay's reply box. TRAINED ON YOUR SHOP Voices, knowledge base entries, and shop policies live in your dashboard. Reply Copilot uses them to generate every draft — so the AI sounds like you, references your real return policy, mentions your real lead times, and never invents details it can't back up. AUTO-CONTEXT Every draft pulls in: - The buyer's question and the conversation history - Item details, condition, shipping policy - Order status, tracking number, ship-to city - Your store-specific voice and KB No manual prompt-writing. Open a thread, click Draft. TEAM-FRIENDLY Multiple team members, multiple stores, multiple voices — each rep can have their own tone. Per-store knowledge base scoping means a TikTok Shop FAQ never surfaces on an eBay reply. ACTIVITY THAT TEACHES YOU Every draft is logged. See which categories of questions you reply to most, where the AI gets the tone right vs. wrong, and what KB topics your buyers ask about. Use that signal to tighten your voice and grow your KB. PRIVACY We only read marketplace pages when you click Draft. We never run in the background. Buyer messages and drafts are stored under your workspace, never used to train shared AI models, and deleted on request. See replycopilot.app/privacy for the full policy. MARKETPLACES Live: eBay Coming soon: Amazon, Etsy, TikTok Shop START FREE 50 drafts/month, one store, no credit card. Sign up at replycopilot.app.
Details
- Version0.1.0
- UpdatedMay 5, 2026
- Size40.4KiB
- LanguagesEnglish (United States)
- DeveloperRefounding Labs LLCWebsite
160 North Hudson Avenue Pasadena, CA 91101 USEmail
hi@refoundinglabs.comPhone
+1 714-812-0699 - TraderThis developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
Privacy
Reply Copilot has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.
Reply Copilot handles the following:
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
