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Relay

ExtensionWorkflow & Planning4 users
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Overview

Turn a Gmail thread into a Relay ticket, with assignee, priority and CC.

Relay for Gmail adds an "Add to Relay" button to each message in a Gmail thread. Staff can turn an email, and the replies below it, into a Relay helpdesk ticket without leaving Gmail. Choose the department, assignee, category, participants and priority, edit the description or add notes, and the email thread and its attachments are attached to the ticket. For iTS staff only; requires a Relay staff account

Details

  • Version
    1.2.0
  • Updated
    October 23, 2026
  • Offered by
    Intellexal Solutions
  • Size
    51.18KiB
  • Languages
    English
  • Developer
    Intellexal Solutions
    House 176 B, Block B, SMCHS, Karachi 74600 PK
    Email
    fahad.shah@its.com.pk
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

Manage extensions and learn how they're being used in your organization

Relay has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Relay handles the following:

Personally identifiable information
Authentication information
Personal communications
Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, please open this page on your desktop browser

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