Refund OS

Unified Refund & Escalation Management System — Zero-hosting Manager Command Center & CRM Scraper

Refund OS is an internal enterprise workflow tool designed for customer support executives and operations managers at Pronto. It automates refund intake, customer mobile validation, and dispute management directly within the CRM. Key Features: • CRM Auto-Scraper: Quickly extracts order, customer, and booking details with 1-click refund drawers directly on the CRM table. • Customer Mobile Verification: Enforces strict last-4-digit matching against CRM records to eliminate incorrect phone number inputs. • Universal Team Search: Allows any executive to search customer refund statuses and manager notes across the organization in real-time. • Manager Command Center: Real-time review queue with live wait timers, SLA breach alerts, and 1-click approvals, rejections, or query requests. • Instant Google Sheets Sync: Zero-latency atomic logging with enterprise concurrency protection. • Secure Enterprise Access: Locked executive identification and role-based permissions for managers. This extension is built strictly for authorized internal operations.