3 support issues
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- Questions
- Suggestions
- Problems
Carissa Barrows
Jul 14, 2021
Suddenly not working anymore
Hi, I've been using the Reading Ruler extension to study (it's been very useful), but suddenly it's not working and I can't figure out how to get it back. I've tried restarting Chrome, removing the extension and adding it again, pressing the shortcut given when I click on the extension, changing the shortcut and trying the new combination etc. But nothing works. I noticed someone else said theirs stopped working after an update? That may be the case for me, but I don't remember for sure. I just noticed that it wasn't working a few minutes ago. (My computer did crash due to a power outage today, but I'm not 100% sure whether or not the extension was working before that happened.)
lich ch
Jul 13, 2021
isn't working after the recent update
Hi, first of all, I'd like to thank you for this excellent extension. I love it and it used to work well (except for the problem of turning it off, but I kept it on all the time anyway). But now I have difficulty to turn it on after the update. I have tried many way to launch it to no avail. Is there anything I missed or I should know? Thanks.
Rich Lovelock
May 1, 2021
Off by default
Hi
Great extension, thanks. Problem for me is I don't want it active 90% of the time. I can't find a way to turn it off by default, so i can activate it where needed? It's active on every new website/tab that opens, which gets kinda frustrating