3 support issues
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Carissa Barrows
Jul 14, 2021
Suddenly not working anymore
Hi, I've been using the Reading Ruler extension to study (it's been very useful), but suddenly it's not working and I can't figure out how to get it back. I've tried restarting Chrome, removing the extension and adding it again, pressing the shortcut given when I click on the extension, changing the shortcut and trying the new combination etc. But nothing works. I noticed someone else said theirs stopped working after an update? That may be the case for me, but I don't remember for sure. I just noticed that it wasn't working a few minutes ago. (My computer did crash due to a power outage today, but I'm not 100% sure whether or not the extension was working before that happened.)
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lich ch
Jul 13, 2021
isn't working after the recent update
Hi, first of all, I'd like to thank you for this excellent extension. I love it and it used to work well (except for the problem of turning it off, but I kept it on all the time anyway). But now I have difficulty to turn it on after the update. I have tried many way to launch it to no avail. Is there anything I missed or I should know? Thanks.
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Rich Lovelock
May 1, 2021
Off by default
Hi
Great extension, thanks. Problem for me is I don't want it active 90% of the time. I can't find a way to turn it off by default, so i can activate it where needed? It's active on every new website/tab that opens, which gets kinda frustrating
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