50 support issues
For additional help, check out the developer's support site.
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Brian Bark
Dec 4, 2020
One station only
keeps opening as radio player then immediately becomes Global player, can't see any way back to radio player to get any non Global stations
Paul Wooding
Apr 2, 2020
Settings not saved - cookies are enabled
The pop-out Chrome extension is not saving my settings and favourites in with all stations.
If I listen to say, Gold London, it is fine - I get the top bar with "My Sations", "Recent" etc, but if I then go to say, Heat Radio, I get a "You're not getting the full Radioplayer experience in this browser. Change cookie settings, or upgrade to our app." at the top of the window.. And no favourite or recent bar.
But if I then go back to Gold London, its back as it should be.
Ian Hensman
Feb 17, 2020
Blank screen - WORK AROUND
Like many others, for the last few weeks all I get is a blank screen, no controls, no sound.
Interestingly, if I go to BBC Sounds and use the "pop-out player", that works - and it actually shows the same "Search UK Radio" option at the top, with the same Radio player logo in the top right corner.
Selecting the "developer's support site" option below shows no support option on the site, but the "About" option says "Radioplayer is a non-profit partnership between the BBC and commercial radio". So looks like BBC Sounds *may* have overridden this. Shame no one has bothered to respond on this forum to explain - come on Beeb!
WORK-AROUND
Go to https://www.bbc.co.uk/sounds, select the "Listen Live" option for any station, then select "Pop-out player" on the right hand side. This will open what looks exactly like the old interface, it just is more of an effort to get there than one click!
Mike Phillips
Feb 16, 2020
Radioplayer extension no longer works
App loads a blank "Generic Radio Player" window and therefore no longer works.
Steve Thomas
Feb 12, 2020
Radiplayer
Just a blank pop up now.... seems others have the same problem. Is it a known issue
Christian Skelton
Feb 12, 2020
Player no longer working, blank Screen
Player no longer works, just opens a blank screen, can you please advise a fix?
Paul Evans
Feb 12, 2020
Radio Player will not Load
When clicking on the extension Radio Player just loads as a blank screen tried re-installing it with no success. Have to use links direct from radio stations.
Luis Aguiar
Feb 11, 2020
Radioplayer extension button
Radioplayer extension button
My radio player extension button won't load anymore just get a blank box come up, any ideas to get it back working. I have tried removing it and reloading still won't work! a bit support please
Tim C
Feb 10, 2020
Radioplayer extension button
My radio player extension button won't load anymore just get a blank box come up, any ideas to get it back working. I have tried removing it and reloading still won't work!
Joanna Kersley
Nov 21, 2019
Chrome Plug in & website only playing one station
Hi there
I can no longer seem to get any radio stations that aren't linked to Absolute radio! Whenever I open the plug in on Chrome or the website, it just opens up the Planet Radio/Bauer player & I can't find any of my saved BBC (or non Bauer) stations. I have tried clearing cookies & cache, but it is still just linking straight to the Planet Radio player.