Support: Radioplayer UK
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Radioplayer UK

www.radioplayer.co.uk
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4.1(

285 ratings

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50 support issues

For additional help, check out the developer's support site.

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Brian Bark

Dec 4, 2020

One station only

keeps opening as radio player then immediately becomes Global player, can't see any way back to radio player to get any non Global stations

Paul Wooding

Apr 2, 2020

Settings not saved - cookies are enabled

The pop-out Chrome extension is not saving my settings and favourites in with all stations.

If I listen to say, Gold London, it is fine - I get the top bar with "My Sations", "Recent" etc, but if I then go to say, Heat Radio, I get a "You're not getting the full Radioplayer experience in this browser. Change cookie settings, or upgrade to our app." at the top of the window.. And no favourite or recent bar.

But if I then go back to Gold London, its back as it should be.

Ian Hensman

Feb 17, 2020

Blank screen - WORK AROUND

Like many others, for the last few weeks all I get is a blank screen, no controls, no sound.
Interestingly, if I go to BBC Sounds and use the "pop-out player", that works - and it actually shows the same "Search UK Radio" option at the top, with the same Radio player logo in the top right corner.
Selecting the "developer's support site" option below shows no support option on the site, but the "About" option says "Radioplayer is a non-profit partnership between the BBC and commercial radio". So looks like BBC Sounds *may* have overridden this. Shame no one has bothered to respond on this forum to explain - come on Beeb!

WORK-AROUND
Go to https://www.bbc.co.uk/sounds, select the "Listen Live" option for any station, then select "Pop-out player" on the right hand side. This will open what looks exactly like the old interface, it just is more of an effort to get there than one click!

Mike Phillips

Feb 16, 2020

Radioplayer extension no longer works

App loads a blank "Generic Radio Player" window and therefore no longer works.

Steve Thomas

Feb 12, 2020

Radiplayer

Just a blank pop up now.... seems others have the same problem. Is it a known issue

Christian Skelton

Feb 12, 2020

Player no longer working, blank Screen

Player no longer works, just opens a blank screen, can you please advise a fix?

Paul Evans

Feb 12, 2020

Radio Player will not Load

When clicking on the extension Radio Player just loads as a blank screen tried re-installing it with no success. Have to use links direct from radio stations.

Luis Aguiar

Feb 11, 2020

Radioplayer extension button

Radioplayer extension button
My radio player extension button won't load anymore just get a blank box come up, any ideas to get it back working. I have tried removing it and reloading still won't work! a bit support please

Tim C

Feb 10, 2020

Radioplayer extension button

My radio player extension button won't load anymore just get a blank box come up, any ideas to get it back working. I have tried removing it and reloading still won't work!

Joanna Kersley

Nov 21, 2019

Chrome Plug in & website only playing one station

Hi there

I can no longer seem to get any radio stations that aren't linked to Absolute radio! Whenever I open the plug in on Chrome or the website, it just opens up the Planet Radio/Bauer player & I can't find any of my saved BBC (or non Bauer) stations. I have tried clearing cookies & cache, but it is still just linking straight to the Planet Radio player.

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