Queue Alarm for TIPT

Shows calls waiting in your TIPT (BroadWorks) call centre queues and sounds an alarm when your BroadWorks thresholds are crossed.

Queue Alarm for TIPT keeps an eye on your call centre queues so you don't have to. Sign in with your TIPT supervisor login and the extension finds the call centres you supervise. It then shows how many calls are waiting in each one, live, from the toolbar. When a queue crosses one of the thresholds your administrator has set in BroadWorks (calls in queue, longest wait, expected wait, average speed of answer or average handling time): • the queue turns yellow (warning) or red (critical) • an audible alarm sounds, and repeats until you silence it • a desktop notification appears • the toolbar badge shows the number of waiting calls, coloured by severity Features • Calls waiting per queue, with each queue's phone number and extension • Uses your existing BroadWorks threshold settings, so there's nothing to configure twice • Choose warning or critical level, which statistics alarm, repeat interval and volume • Keeps monitoring in the background while the popup is closed • Diagnostics log for troubleshooting Requirements • A TIPT user with supervisor access to one or more call centres • Xsi-Actions / Xsi-Events access for that user (standard on TIPT) Privacy Your login is used only to talk to Telstra's TIPT XSI servers (*.tipt.telstra.com). It's kept in Chrome's storage on your computer, and only for this browser session unless you tick "Remember password". Nothing is sent to anyone else. There are no analytics and no tracking. This is an independent tool and is not made, endorsed or supported by Telstra. TIPT is a Telstra product; BroadWorks is a Cisco product.