Quality Pulse by Kais

QA assistance to detect & highlight PII, health data, internal link leaks, & duplicate tickets in Intercom conversations

Quality Pulse helps QA teams and support agents work with Intercom conversations safely and accurately. It scans conversations in real time and highlights sensitive information, custom watchlist terms, and internal links directly in the inbox, so agents catch compliance issues before replying and QA reviewers find them instantly while scoring. Everything happens locally in your browser. No conversation content is collected, stored, or sent anywhere. What it helps with For support agents: - Catch sensitive customer data before it gets copied or shared, with inline highlights that appear as messages load - Get nudged when a customer has other open or pending conversations, so every concern across duplicates gets addressed in the current reply - Avoid pasting internal links: Confluence, Slack, and other internal URLs that shouldn't reach customers are flagged in your own messages For QA reviewers: - Score conversations faster with PII and health-related terms already flagged: emails, phone numbers, Social Security numbers, credit card numbers (validated with a Luhn check), physical addresses, order IDs, transaction IDs, IP addresses, IBANs, and a built-in list of medical and health-related keywords - Track your own rules with custom words and phrases, each scoped to agent messages, customer messages, or both, with optional per-word colors and a global exclusion list - Verify compliance issues at a glance: hovering any highlight explains exactly what was detected How it works Highlights are color-coded by detection type, with adjustable intensity and an on/off toggle for each feature. Custom words can be highlighted with color overrides for specific terms. Highlights update automatically as conversations load, re-render, or get deleted in the inbox. Quality Pulse turns compliance and QA checking into a single view for both roles: agents get a safety net while replying, and reviewers get consistent, objective evidence while scoring.