Proton VPN: Fast & Secure

Desktop and mobile apps work fine. But the extension does not. If Proton VPN is blocked in your country, like it is in mine, you will need to use a separate vpn to log into this extension (lol), and when you would hop off that other vpn, the proton extension by itself will cease to work. Because it makes requests to endpoints that are blocked at my location. The contemporary Uroboros example, lol. You have to be connected to the vpn in the first place in order to connect to it. Desktop and an... Show more

Proton SupportDeveloperOct 4, 2024

Sorry to hear that. If you're located in a restrictive country that's blocking VPN connections, issues such as this can be expected. You can try connecting to a different network, if possible, to see how it goes. If there are no improvements, contact us at https://protonvpn.com/support-form so we can assist you further.

It's crazy how many people are bombing the reviews for this extension, when it's great. Even if there are occasional issues (which I haven't experienced yet in the extension) it's still a great, trustworthy company that doesn't keep keep logs like nordvpn does (they track downloads).

Great VPN

Don't work...

Proton SupportDeveloperOct 2, 2024

Sorry to hear that. Could you share more details on what exactly doesn't work? Are you perhaps having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support-form so we can help you troubleshoot.

The connection is super fast and the extension is easy to use. However, I would like to see the following improvements in future updates: > Faster reconnection when opening the browser after a reboot. Currently, there’s a brief period where my IP address is exposed before the Proton VPN extension connects. Here’s what happens: 1. After rebooting your computer, you open your browser. 2. The Proton VPN Browser extension starts in a disconnected state and attempts to reconnect. 3. During this ... Show more

Proton SupportDeveloperSep 27, 2024

Thank you for your review. We've made sure to pass on your feedback to the team accordingly. Regarding the login prompt, can you share some more details? Which exact version of the Proton VPN extension, as well as your browser, do you have installed? Are you using any other extensions for privacy/security purposes? Contact us at https://protonvpn.com/support-form with more details so we can investigate.

Used to work well now it loses access to a server after a while and I have to swap or restart browser it is unusable, as a visionary user I'm immensely disappointed.

Proton SupportDeveloperSep 26, 2024

Sorry to hear that. Could you share some more details about the issue? Are you receiving any error messages? Are you using any other VPN, proxy, or custom DNS services? What type of internet connection are you using? Contact us at https://protonvpn.com/support-form so we can help you troubleshoot.

It always shows that it is connected, but it never works.

Proton SupportDeveloperSep 26, 2024

Sorry to hear about that. Could you share more details on what exactly doesn't work? Are you perhaps experiencing no internet access while connected to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support-form so we can help you troubleshoot.

Unauthorized charges to my account, didn't honour money back guarantee, charged twice the advertised price for an add-on service that I didn't agree to buy. Pro VPN stopped working after a month when I requested a refund, they didn't give the refund though. I had to do a chargeback, and then they my blocked my account, so can't access my free account now. They want me to pay access fees to get the passwords and emails in my account that I had for years on the free plan. Brilliant apps tho

Proton SupportDeveloperSep 26, 2024

That doesn't sound right. Have you contacted us via our support form (https://protonvpn.com/support-form) regarding your case? If so, please share your ticket number with us here so we can check on your inquiry and see how we may be able to assist you further, as well as clear up any misunderstandings. In the meantime, you can learn more about our terms of payment at https://proton.me/legal/terms.

Auto-sign in doesn't work. Always required to go to some website to log in. And that page doesn't work without some other VPN. Proton, c\mon, we thank you for all your help, but you make it impossible to use your extension in places where freedom is a cuss word.

Proton SupportDeveloperSep 19, 2024

We're sorry to hear that. What are the exact steps you're taking that lead to the issue? Are you getting logged out of the Proton VPN extension after closing your browser? What type of internet connection are you using? What version of the Proton VPN extension do you have installed? Contact us at https://protonvpn.com/support-form so we can investigate further.

In order to use this VPN you need another VPN to sign in on a webpage. LOL Proton, are you enjoying torturing people who are already tortured enough by their governments? Why not allow signing in within the extension?

Proton SupportDeveloperSep 19, 2024

Sorry to hear that. Could you share more details about the issue? Are you receiving any error messages? What type of internet connection are you using? Contact us at https://protonvpn.com/support-form so we can help. Meanwhile, we've made sure to pass on your feedback to the team accordingly.