ProNouns

Helps call center agents pronounce names correctly with minimal overhead

ProNouns - Professional Name & Location Pronunciation Assistant Designed specifically for call center professionals, ProNouns helps agents pronounce client names and geographic locations correctly the first time, every time. Build rapport and professionalism by greeting clients with confidence. 🎯 KEY FEATURES - Name Pronunciation - Click the blue speaker icon next to any client name to hear the correct pronunciation using premium ElevenLabs text-to-speech - Location Lookup - Automatically identifies the city and state from phone area codes, with pronunciation assistance for unfamiliar place names - Smart Caching - Pronunciations are cached locally to minimize API calls and provide instant playback for repeated names - Clean Interface - Non-intrusive icons appear only on relevant pages, staying out of your way until needed - Adjustable Playback - Audio plays at a slightly slower speed for clarity, with boosted volume for noisy call center environments 🔊 HOW IT WORKS 1. Navigate to a contact page in your dialer/CRM 2. Click the blue speaker icon next to the client's name to hear pronunciation 3. Click the green speaker icon next to the phone number to hear the location (city, state) 4. Click the purple phone icon for additional phone lookup information 💼 BUILT FOR CALL CENTERS ProNouns was designed by call center professionals who understand the importance of making a great first impression. Correctly pronouncing a client's name shows respect and attention to detail, leading to better call outcomes. Features include: - Premium voice quality using ElevenLabs Rachel voice - 400+ area codes mapped to cities and states with phonetic pronunciations - Volume boost (150%) for call center environments - Slightly slower playback (90% speed) for clarity - Local caching to reduce API costs and improve response time 🔒 PRIVACY & SECURITY - All settings stored locally in your browser - Pronunciation audio cached in memory (cleared when browser closes) - No data collection or analytics - Names sent to text-to-speech API only when you click to pronounce - Pre-configured API key - no setup required 📋 REQUIREMENTS - Works on dialer/CRM contact pages - Requires active internet connection for pronunciation generation - Audio playback capability ⚙️ SETTINGS Access settings through the extension popup: - Enable/disable pronunciation caching - Test pronunciation with any name or word 🏢 ABOUT POWERHOUZE GROUP ProNouns is developed by Powerhouze Group, creators of productivity tools for call center professionals including PHG Call Tracker, QuickSigner, DLR Buddy, and more. Questions or feedback? Contact admin@powerhouze.net Powered by PHG⚡