15 support issues
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劉品蓉LIU,PIN-JUNG
Jun 5, 2024
Please cancel my subscription & payment
I sent an email to team@getpronounce.com and asked to cancel my subscription & payment, but nobody replied.
I would like to cancel the subscription and payment that was automatically charged on 05/06/2025, covering the period from 06/06/2024 to 05/06/2025. Since my free trial ends on 06/05/2024, there is no reason for me to be charged 05/06/2025. Please assist with this issue.
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Dragos Losonti
Jan 25, 2024
Privacy
Hi, where exactly can I read more on how you guys process the data that I select with the chrome extension in order for it to be pronounced?
What happens if, for example, I select my password from a login field and ask for it to be pronounced?
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Kam Papiez
Nov 5, 2023
Options don't work…
GetPropounce Team,
Something's wrong with the options. I'll fix the review when you guys fix it.
When clicking "Options", the JS won't run.
Source code has:
<noscript>You need to enable JavaScript to run this app.</noscript>
Consol only spits out this:
@ Unchecked runtime. lastError: Cannot create item with duplicate id contextMenu
@ Uncaught (in promise) Error: Cannot access contents of the page. Extension manifest must request permission to access the respective host.
@ Uncaught (in promise) Error: The extensions gallery cannot be scripted.
@ Uncaught (in promise) Error: Cannot access contents of the page. Extension manifest must request permission to access the respective host.
@ Failed to load resource: net::ERR_FILE_NOT_FOUND
Done all the trouble shooting, enabled all permissions everywhere I could, added manually the site to allow JS, turned off all extensions, deleted and installed again, tried on a new account, nothing. The bug's on your side.
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Jon Ganues (TAPS)
Nov 1, 2023
Word limitation
Is there a word limitation for reading selected text?
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Муминат Минатуллаева
Sep 8, 2023
ERROR
English Pronunciation didn't work and can't hear any voice please check this
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kiko shiko
Jun 19, 2023
issue
Pronounce: English Pronunciation AI Coach didn't work and can't hear any voice please check this issue
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Artur Polachowski
May 7, 2023
keyboard shortcut
Is there any way to set a keyboard shortcut to invoke the pronunciation of the selected text?
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Keenan
Jan 13, 2023
Unable To Use Read-Aloud
Hello, it seems with the new update I can no longer use read-aloud on a certain website due to media access. Could you please help me understand what this means and how a website blocks access.
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kamal ouhmad
Jan 13, 2023
Record Speech Latest Version
It seems the latest version got difficult. I really like the old version and was simple for reading, speaking, and recording. It seems there is an issue where you cannot record and recording option just kept loading. You don't hear your speech back. The pronounce extension menu became not friendly useful. Please check issues.
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Lena Zubova
Dec 7, 2022
British English
How to change American accent in programme on British one? thank you
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