Process Update Finder

Fetch process updates and suggest relevant ones based on Salted context.

Process Update Finder is an internal tool for Groupon Customer Service agents that keeps your team aligned with the latest process changes — without leaving your workflow. KEY FEATURES ✅ Instant Process Search Search across all process updates by keyword. Results update as you type, with search history and smart suggestions built in. ✅ AI-Powered Suggestions from Salted Click "Suggest Updates from Salted" while viewing a customer case and the extension reads the context, then uses AI to surface the most relevant process updates automatically. ✅ Ask AI a Question Type any process question in plain English and get a direct answer drawn only from your team's own process documentation. ✅ AI Summarization One click generates a structured summary of any update — What Changed, Who It Affects, Action Required, and Key Dates. ✅ Date Range Summaries + Email Select a custom date range, generate an AI summary of all updates in that period, and email it directly to yourself with one click. ✅ Acknowledgement Tracking Mark updates as acknowledged. Required updates are flagged with a banner until actioned. All acknowledgements sync to your team's tracking sheet. ✅ Filters & Bookmarks Filter by status, date, LOB, region, or channel. Bookmark updates to find them instantly later. ✅ New Update Notifications Background alerts notify you whenever a new process update is published — even when the extension is closed. ✅ Insert to Salted Push a process update snippet directly into your active Salted reply box without switching tabs. Built for Groupon CommOps · Customer Service Teams