Prismlet

Run your team's Prismlet checks on the draft or conversation open in your browser.

Prismlet checks your work against your team's own rules, in the tools you already use. Your administrator sets up which sites you work in (Zendesk, Gmail, Outlook on the web and others), which parts of the page to read, and which checks to run on them. You sign in with the email and password your administrator gave you, or with a short code your administrator approves. On a work page, open Prismlet from the toolbar. It finds the reply or conversation you are working on, shows you exactly what it captured, and runs your team's checks when you ask. Each check answers on its own, such as whether a reply follows policy, whether a customer shows signs of distress, or why they got in touch, so you can fix a draft before you send it. - Nothing is sent until you run a check. Capturing, selecting and pasting text stay in your browser. - You can turn on a small Check button on a site you use often. Prismlet asks for access to that one site only when you do. - If a page does not match, select text and choose "Check selection with Prismlet", or paste it into the panel. - Answers appear only in the Prismlet panel, never on the page. Prismlet needs an account. The extension is for operators an administrator has added in the Prismlet app. To see it work first, try it on our demo helpdesk at https://prismlet.com/demo/helpdesk/.