Performset (Zendesk) - Next SLA Breach

Converts textual date times into status coloured icons with relative remaining time.

This plug-in has been specifically designed and provided for Cloudset customers only, running Performset on Zendesk Support. Performset is an advanced SLA/OLA Management solution for Zendesk. The plug-in is designed to represent the Next SLA Breach data in a pill format that matches Zendesk native rendition. The following two custom fields should be included on your Zendesk View: - SLA Next Event Time - SLA Next Event Timestamp Timezone adjustments for agents is set using the Chrome Plugin Options capability.