PayGaters – Live Help

Your PayGaters voice guide for Shopify Payments, Stripe, Mercury and Wise: it points the way and fills in details with your OK.

Set up your US company's payments with an expert beside you. PayGaters Live Help is the voice assistant that walks PayGaters clients through Shopify Payments, Stripe, Mercury and Wise — the same flows our team guides every day. Start a session from your PayGaters portal or the toolbar icon, talk to it in Arabic or English (switch any time, even mid-session), and it works on the page with you: • Sees exactly where you are and explains each step in plain language — what it is, why it matters, what comes next. • Highlights the button or field it means with a green frame, so you never hunt for it. • Fills in your company's details for you — legal name, EIN, US address, phone — straight from your PayGaters file, explaining each step first and asking for your OK before anything is saved or submitted. • Catches the classic traps: the wrong address suggestion, a prefilled name that is one letter off, a home address that must not be the registered agent's, a paid add-on you don't need. • Checks your passport, proof of address or EIN letter before you upload it, as a preliminary helper. Private by design: it never types or reads out passwords, verification codes, card, ID, passport or bank account numbers — those stay with you. The AI assistant runs only on the supported sites and only during a session you start; in an expert session you approve (below), the extension shares the tab you are on in Chrome and follows you to other tabs until you stop — the browser's own internal pages, pop-up windows (such as sign-in or card verification) and local files are never shared. You can stop either at any moment. In assistant sessions, the screenshots — with the address and title of the page being guided — and the transcript are kept for 30 days for quality review and to follow up on your case in your later sessions with us (such as the last step you reached), then deleted automatically; audio is not recorded. A PayGaters expert, when you need one: for a step that needs a person, the PayGaters team may send you a one-time link. After you open it, the extension shows exactly what the expert will be able to do, and nothing starts until you press «Approve» there. The expert then sees the tab you are on in Chrome and follows you when you move to another tab or a link opens a new one, until you stop; the browser's own internal pages (settings, extensions…), pop-up windows (such as sign-in or card verification) and local files are never shared. The expert can click, type and scroll on the shared tab while you talk by voice, and never types passwords, codes, card or ID numbers — you type those. Every shared page shows a banner with a Stop button the whole time, and the PayGaters side panel shows a «Stop control» button in any window where you open it; stop at any moment, or close the side panel in which you approved the session. The pictures of the tab, and the address and title of the page being shared, go to the expert in real time and are not recorded or stored. The extra browser permission Chrome asks for when you press «Approve» is removed again when the expert session ends (unless you had already granted it). Available to PayGaters clients — sign in to your portal to start.