Arise Telephony Policy Tool-MGH-CTI

The Arise Telephony Policy Extension is an unlisted Chrome extension, distributed internally via the Arise Managed Desktop, that…

The Arise Telephony Policy Extension is an unlisted Chrome extension, distributed internally via the Arise Managed Desktop, that ensures Arise MGH Service Partners remain fully compliant with corporate telephony guidelines when using the Genesys PureCloud web interface with the Salesforce CTI Integration. Once installed, it operates transparently—automatically injecting content scripts into any https://apps.mypurecloud.com/* tab—to: Hide disallowed UI elements (search, inbox, presence controls) Disable functions that conflict with policy (conference buttons, out‑of‑office toggles) Remove obsolete or unauthorized controls entirely No user configuration or manual intervention is required: the extension installs silently and enforces policy in real time, streamlining the agent experience and preventing inadvertent policy violations. Note: This extension is unlisted and intended solely for internal use. For installation assistance or support, please contact the Arise IT Helpdesk.