Support: Record and transcribe meetings
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32 ratings


48 support issues

For additional help, check out the developer's support site.

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Dawn Thomas

Dec 11, 2023

I need to disconnect this service,

I never requested it and it is disrupting my meetings. Please help me disconnect!!!

Frank Williams

Dec 11, 2023


Could you please let me know how to dismantle Thanks

Harold Meyer

Nov 29, 2023

I don't see how to discretely record without other participants being made aware.

I don't see how to discretely record without other participants being made aware. Also, is there a manual for dummies?

David Watson

Nov 14, 2023


I thought I had the free version; however, I noticed a $30-some dollar charge to my credit card. Now, I don't know whether that was for 1 month or 1 year! If there is a free version, even if its limited, I'm in. Otherwise, I'm out. I don't use it enough to justify the cost. Your response, please.


Nov 12, 2023

hipaa eligible

is the software hipaa compliant and can be used for healthcare transcription, for instance

L. Taylor

Oct 23, 2023

controlling the recordings

How do i control what to record? My company does two zoom a week and although I don't hit record your program records and it's wasted minutes. I do not want to waste money as it's limited on my end, don't want to sign up for pro until I understand every thing in the free platform. How do I control what is being recorded?

Tom Korzenecki

Sep 21, 2023

optional to record

I do not want an automatic record. Give me the option to record or not or remove me from this service.
tom korzenecki

Gunjan Agrawal

Jul 7, 2023

Video recordings and Transcripts on my device

Where are the transcripts and recordings stored when using Otter Chrome extension and "record on my device" option

Blaise Morita

Jun 29, 2023

Audio Volume/Quality

I am using Otter with my headphones and the volume for Zoom participants is very hard to hear. How can I adjust this so I can have usable audio recordings?

Julia Labaton

Jun 7, 2023

Trouble Finding Transcriptions

Where do I access my Zoom mtg transcriptions?

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