Reviews: Otter.ai: Record and transcribe meetings
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Otter.ai: Record and transcribe meetings

otter.ai
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2.5(

32 ratings

)

2.5 out of 5

32 ratings

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Marc ThrumMar 28, 2024

refused to install after App disclosed it wanted permission to download all my contacts associated info from my contact address book. Really ?

14 out of 16 found this helpful
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Chip HyslerMar 8, 2024

Good app but would be better if Webex Meetings were supported.

5 out of 5 found this helpful
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Artin YoussefianJan 19, 2024

Please update this extension @otter.ai!! It currently stops working intermittently; sometimes, it doesn't start at all, or it won't stop recording when the meeting is over. Also, add functionality for Microsoft Teams and other platforms.

19 out of 19 found this helpful
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James LiuJan 19, 2024

Like so many people have said this WAS, what was such a great addition to Otter's application has become a near dead plugin, since late 2022 when they introduced a new feature that has burnt a massive hole in their reputation. I can genially see what they thought would help users productivity by getting the app to join the meeting as a so call user "bot". However, from my experience people are very uncomfortable with it as it records everything, and you lose control over what's recordable and... Show more

7 out of 7 found this helpful
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Lucy BeckJul 25, 2023

I use Otter a lot - but the Chrome extension is useless as it only works if you use Zoom or Google Meet. I was looking for a "button" to press and start transcribing a meeting already in progess - irrespective of the platform that the meeting was being held on or if it was an in person meeting. Otter is ill thought out in that it is so heavily focussed around google, Zoom and Microsoft calendar platforms - god help you if you use anything else like native Apple tools, or Zoho for example. You... Show more

31 out of 34 found this helpful
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John RownanJul 13, 2023

This app automatically joins meetings even if you are not present. It records without any warnings and shows no notification for recording. This is illegal under GDPR. It then sends emails notifying people that they were recorded without consent. If you record someone without their consent, then you are liable to be sued. Using this app is like asking for a lawsuit.

35 out of 44 found this helpful
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Mike CoombeJun 6, 2023

I know it's not the customer service agents fault but whoever is managing them needs the boot. The worst service I've experienced in a long time, especially from a SaaS company. Sooo many competitors with superior features and amazing support .... and cheaper. I asked for a refund after less than 24 hours because it wasn't working properly and they gave me a simple 'no we cant do that' for a SaaS company to start saying that to people is social suicide. Anyway they can have my money I'll be u... Show more

20 out of 21 found this helpful
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Dmitry SuholetMay 5, 2023

It worked beautifully before the update. Now it's useless. I don't understand what I'm paying for. I guess it's time to switch.

10 out of 11 found this helpful
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Matthew LeeMay 3, 2023

Used to work. No longer works. And Otter Support is NEGATIVE 5 stars.... I'm a PAYING customer, and they don't even respond.

13 out of 14 found this helpful
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Lei JinApr 18, 2023

Used to like it a lot but the new "invite Otter to call" feature is a total disaster. The PM who came up with this definitely jumped the gun. Can we at least have the ability to disable it? Sam, I hope you are seeing this.

9 out of 10 found this helpful
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