Otter.ai: Record and transcribe meetings

Otter is a huge time-saver! I'm a Solution Architect with many daily meetings—some I can attend, others I might miss. Otter brilliantly identifies who's speaking and takes snapshots throughout the meeting. The summary and action items section is just amazing! I'm rating Otter a 4 instead of a 5 because I need it to record meetings and create video files. I understand this feature isn't available in the Basic Plan, so I upgraded to Pro, only to learn that exporting a conversation as a .mp4 is... Show more

refused to install after App disclosed it wanted permission to download all my contacts associated info from my contact address book. Really ?

Good app but would be better if Webex Meetings were supported.

Please update this extension @otter.ai!! It currently stops working intermittently; sometimes, it doesn't start at all, or it won't stop recording when the meeting is over. Also, add functionality for Microsoft Teams and other platforms.

Like so many people have said this WAS, what was such a great addition to Otter's application has become a near dead plugin, since late 2022 when they introduced a new feature that has burnt a massive hole in their reputation. I can genially see what they thought would help users productivity by getting the app to join the meeting as a so call user "bot". However, from my experience people are very uncomfortable with it as it records everything, and you lose control over what's recordable and... Show more

I use Otter a lot - but the Chrome extension is useless as it only works if you use Zoom or Google Meet. I was looking for a "button" to press and start transcribing a meeting already in progess - irrespective of the platform that the meeting was being held on or if it was an in person meeting. Otter is ill thought out in that it is so heavily focussed around google, Zoom and Microsoft calendar platforms - god help you if you use anything else like native Apple tools, or Zoho for example. You... Show more

This app automatically joins meetings even if you are not present. It records without any warnings and shows no notification for recording. This is illegal under GDPR. It then sends emails notifying people that they were recorded without consent. If you record someone without their consent, then you are liable to be sued. Using this app is like asking for a lawsuit.

I know it's not the customer service agents fault but whoever is managing them needs the boot. The worst service I've experienced in a long time, especially from a SaaS company. Sooo many competitors with superior features and amazing support .... and cheaper. I asked for a refund after less than 24 hours because it wasn't working properly and they gave me a simple 'no we cant do that' for a SaaS company to start saying that to people is social suicide. Anyway they can have my money I'll be u... Show more

Used to work. No longer works. And Otter Support is NEGATIVE 5 stars.... I'm a PAYING customer, and they don't even respond.

Used to like it a lot but the new "invite Otter to call" feature is a total disaster. The PM who came up with this definitely jumped the gun. Can we at least have the ability to disable it? Sam, I hope you are seeing this.