Opsio CS Co-pilot

AI-drafted replies on Zendesk and Gorgias tickets, powered by your client knowledge base.

Opsio CS Co-pilot turns your customer support knowledge base into an instant draft-reply assistant for Zendesk agents. When an agent opens any ticket, a panel slides in with a draft reply already grounded in your brand's specific policies — shipping windows, return rules, sizing charts, escalation paths, voice. Agents review, tweak if needed, and paste into the reply composer. HOW IT WORKS • Each brand's knowledge base is managed in the Opsio admin panel • When an agent opens a Zendesk ticket, the extension reads the customer's message and asks Claude to draft a reply using ONLY your KB • Tone selector (Professional / Friendly / Concise / Empathetic) lets agents match the situation • A confidence score shows how well your KB covered the ticket — low score = agent knows to escalate or write manually WHO IT'S FOR • CS teams using Zendesk who want to standardize reply quality across agents • Agencies running CS for multiple brands — one extension, switch client context as needed • Founders auditing reply consistency before expanding their team KEY FEATURES • Auto-fills the customer message from the open ticket — no copy-paste • Drafts grounded in your KB — no hallucinated policies • Tone control per-reply • KB confidence score on every draft • One-click copy to clipboard SETUP 1. Install the extension 2. Right-click the OP icon → Options 3. Enter your Opsio admin panel URL + the client ID for the brand you're supporting 4. Open any Zendesk ticket — the ✦ button appears bottom-right PRIVACY Ticket text is sent server-side from the Opsio admin panel to Anthropic's Claude API for drafting only — never stored, never used for training. Your Anthropic API key stays on the server; agents' browsers never see it. See our privacy policy at {your-privacy-policy-url}. REQUIREMENTS • A deployed Opsio admin panel (open source at github.com/jkumar2885/opsio-cs-copilot) • An active client knowledge base in the panel • A Zendesk Support account on any plan — works where Zendesk's app marketplace is restricted by plan NOT AFFILIATED WITH ZENDESK INC. Zendesk is a trademark of Zendesk, Inc.