OnSIP Call Assistant
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Overview

OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk & Highrise integration.

This extension offers the ability to click-to-call phone numbers in a web page and displays caller-ID browser notifications for incoming calls. Zendesk users can take advantage of automatic ticket generation with caller identifying information. If you are a Highrise user, keep track of communications with auto-call logging in Highrise. To use this plugin, you MUST be an OnSIP CUSTOMER. Features 1. Click-to-Call: No more dialing! Phone numbers on web pages turn into clickable links for an instant call 2. Caller ID Browser Notifications: Popups will alert you of incoming calls (can disable) 3. Zendesk Integration: Auto generates tickets with enhanced caller ID 4. Highrise Integration: Auto logs calls with your Highrise contacts OnSIP Call Assistant Instructions: 1. You must be an OnSIP (www.onsip.com) customer to use this plugin. 2. Download the extension. 3. Single-click on the extension's icon to toggle the extension ON or OFF 4. In your Chrome browser, select Window > Extensions > Options under “OnSIP Call Assistant” to open the "Settings" page where you can enter your SIP address and password. 5. At the top of the browser, confirm to allow browser pop-up notifications. Otherwise, you will not receive Caller ID popups. 6. After installing the extension, all phone numbers on the pages you visit will be converted into links, which will initiate a phone call when you click them. A phone number link will be easily recognizable by the phone icon, which will appear when you hover your mouse over it. OnSIP Call Assistant with Highrise Instructions: 1. If you have a Highrise account, go back to the Options menu. (In Chrome, select Window > Extensions > Options) 2. Enter your Highrise domain and API Key in the appropriate fields. Note: If you have any questions about either of these fields, simply hover over the question mark for a tip. 3. Select your timezone from the dropdown. 4. Once you have entered the appropriate fields, click Save. 5. Now, all calls with Highrise contacts will be auto-logged as a note in the contact’s profile. OnSIP Call Assistant with Zendesk Instructions: 1. If you have a Zendesk account, go back to the Options menu. (In Chrome, select Window > Extensions > Find OnSIP Call Assistant > Options. Or, right click on the Call Assistant icon in the top right hand corner of your browser and select 'Options') 2. Select the Applications Integrations dropdown and choose Zendesk Integration. 3. Enter your Zendesk URL, Zendesk Email Account, Zendesk API token in the appropriate fields. Note: If you have any questions about either of these fields, simply hover over the question mark for a tip. 4. Once you have entered the appropriate fields, click Save. 5. Now, all inbound calls will auto-generate a ticket with caller identification info. The ticket will be assigned to the agent (you) who answered the call and opened in the agent's (your) portal Visit our Highrise Integration page at https://info.onsip.com/highrise for a video demo. Visit our Zendesk Integration page at https://info.onsip.com/zendesk for a video demo.

3.2 out of 525 ratings

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Tyler WeilAug 25, 2022

Works for all plain text phone numbers, but anything with an embedded "tel:" link is ignored (and the standalone OnSIP app also cannot open these). These links are pretty common across most modern websites these days. Can you not add this functionality to the extension to override a tel: link with the onsip: link? If so, full 5 stars. Otherwise, I'm giving it the proportionate amount of stars based on the percent of time it actually converts phone numbers correctly.

1 person found this review to be helpful
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Aaron DavisJan 22, 2016

Totally misleading...says it's a free plugin, but upon deeper inspection it's only free if you're a paying customer.

1 out of 3 found this helpful
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A Chrome Web Store userJan 16, 2016

One starr is really to hi.

1 out of 2 found this helpful

Details

  • Version
    1.8.0.28
  • Updated
    June 23, 2023
  • Offered by
    OnSIP
  • Size
    606KiB
  • Languages
    English
  • Developer
    Junction Networks
    55 Broad St New York, NY 10004 US
    Email
    developer@onsip.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

OnSIP Call Assistant has disclosed the following information regarding the collection and usage of your data.

OnSIP Call Assistant handles the following:

Personally identifiable information
Personal communications

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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