OneDesk

A suite of applications for product management, project management, requirements, product roadmaps, helpdesk and customer feedback.

Whether you are involved in the creation, design, engineering, management or support of a product, OneDesk has you covered. OneDesk is a suite of integrated applications for product management, project management and customer service. Key applications include: - Portfolio Management - Feedback and Idea Management - Help Desk - Requirements Management - Issue and Task Management - Product Roadmapping - Assignment tracking & timesheet management Key features and capabilities: Create and link requirements, tasks and developmental issues directly from customer feedback and ideas. Share support and development information with the Sales, Marketing, and Customer Service teams. Plan out releases based on available resources and automatically track their progress as they are executed. Hold discussions about product data with internal team members, external business partners and customers. Discover and manage feedback, ideas, and help desk tickets from email, internally, or from the customer portal. Interact with your customer base and keep them informed on the status of their feature requests and issues. Get a global view of all updates made in all projects that belong to a specific project, portfolio or your organization. Sign up for a free trial today.