Support: Octotree - GitHub code tree
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Octotree - GitHub code tree

1.1K ratings


34 support issues

For additional help, check out the developer's support site.

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Vince Wilson

May 25, 2023

doesn't work

not working, luckily i found one that works

Don Richards

Jul 10, 2022

I'm getting charged multiple times each month

I'm getting charged multiple times each month.

Devon Powell

Oct 1, 2021

Font color suddenly unreadable in GitHub dark mode

Just a day or two ago, the font color would be white if using GitHub dark mode. However, today it turned a very dark blue, to the point that it's completely unreadable. Please revert whatever change you just made to fix this and turn it back to white. Thanks!


Jun 25, 2021

I think pull request file view need to bug fix

When I tried pull request file view and click file name it's not going file view.

José Javier Rodríguez Zas

Nov 20, 2020


I recently activated 2FA on GitHub and now it always throws an error when logging into octotree with my GitHub account. What I can do?

Perry Arellano-Jones

Oct 1, 2020

"Cannot destructure object 'trialDays' of 'object null' because it is 'null'"

I cannot (paid/Pro user) login. The above error is noted in the sidepanel when trying to login.

Aric Chen

Sep 18, 2020

Octotree affects new GitHub page layout

When I disable the use of octotree, everything is displayed correctly

Masato Sasaki (mstssk)

Sep 17, 2020

OAuth login error occurred when "name" field of GitHub profile is empty.

OAuth login error occurred when "name" field of GitHub profile is empty.

This message shown in login window:
> null value in column "name" violates not-null constraint

I could logged in, after filled in "name" field.

Frederik Krautwald (Frikki)

Sep 17, 2020

Multiple sidebar issues

- Pinning the sidebar is unreliable.
- Sidebar is not available on Pull requests.
- Sidebar is not available on Issues.

Hayato Takemoto

Apr 13, 2020

couldn't use professional version after subscribing

I couldn't use professional version nevertheless subscribing.
Also, I couldn't download pro version's one in Google Extensions.

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