Octopods Reach

Send and manage WhatsApp and SMS conversations directly from Intercom — templates, media, and contact management.

Reach brings WhatsApp and SMS messaging into your existing CRM workflow. Instead of switching between tabs and tools, agents send and manage conversations directly from the Intercom or HubSpot sidebar. How it works? Open any conversation or contact in Intercom or HubSpot, then click the Reach icon in your toolbar. The side panel automatically detects which contact you're viewing and shows their messaging history. Features • Send WhatsApp messages and SMS from the CRM side panel • Browse and send pre-approved WhatsApp templates • Attach images and media to outgoing messages • Manage contacts and conversations without leaving your CRM • Multi-workspace support — switch between Intercom and HubSpot accounts • Works with all Intercom regions (US, EU, AU) and HubSpot Who is it for? Customer support and sales teams that use Intercom or HubSpot and need to reach customers on WhatsApp or SMS without leaving their CRM. Reach is built by the Octopods team. Visit https://app.octopods.io for more information.