6 support issues
For additional help, check out the developer's support site.
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Diana Britting
Feb 11, 2024
Don't know how to upload my DNA test results
There doesn't seem to be anywhere to upload the DNA test results that I have from 23andMe or Ancestry. Guidelines would be greatly appreciated.
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A Athena
Jul 2, 2021
The download button does not appear
Please kindly repair this as I can see it's been a problem for others also since 2019.
The download button does not appear.We are unable to download the extension.
Please kindly help Thank you
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Carol A Anderson
Sep 21, 2020
How to complete the extension?
I have downloaded Chrome on my Mac and dragged and dropped the extension to "something" but now what? What's the next step? is it on my computer or what? Thanks!
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Max H
Jan 5, 2020
No download button
I installed the extension on two laptop Chromes and when going to FTDNA mtDNA previos version results on both, neither exposes the download button
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gretta gribble
Oct 27, 2019
where are the instructions?
i can find some instructions on google, but the first step is to click on "my account". i can't find it at mitoydna or at ftdna.
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Hulett S Durrough
Oct 10, 2019
info
Cannot get extension to down load in chrome search. Does not find mitoydna
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