NICE inContact Log Collector - beta
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Overview

Collects log files to troubleshoot NICE inContact agent issues.

This extension enhances the capabilities of InContact MAX and CXONE agents by facilitating the collection of JSON files, console logs, InContact MAX logs directly from their browser tab. Update 1.4: The functionality for saving .har files has been substituted with JSON format due to its reduced demand on computing resources while still maintaining compatibility with analysis via a .har analyser.

4 out of 52 ratings

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Aaron FleuryJan 9, 2024

Handy app for log collection for NICE Engineers. Now supports CXone Agent app browser version! Improvement opportunities - Please add support for CXone Agent Embedded for ServiceNow. - Please add an auto recording option when CXone Agent is opened - Please add a prompt to resume recording after stopping and downloading the log files.

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Team SERPADeveloperJan 30, 2024

Just updated to support new CXone agent :)

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Jay WilliamsFeb 10, 2022

Great, easy to use extension to simplify the collection of agent logs for vendor support.

1 person found this review to be helpful

Details

  • Version
    1.4
  • Updated
    February 13, 2024
  • Offered by
    Team SERPA
  • Size
    25.55KiB
  • Languages
    English
  • Developer
    Email
    tacbot@optus.com.au
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

NICE inContact Log Collector - beta has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

NICE inContact Log Collector - beta handles the following:

User activity
Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

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