supportnest · Hibo Aide

Aide Hibo (bug technique, formulaires supportnest) et notifications ciblées Supportnest, sur HIBO et Salesforce.

Internal papernest tool for support teams. SupportNest × Hibo Aide lets support experts report an issue directly from the Hibo console, without leaving their screen, and receive notifications from the SupportNest team. On Hibo, clicking the extension icon or the Help button opens a side panel: - Technical bug → screenshot and diagnostic logs of the Hibo tab, sent to the SupportNest team - Business request → opens the relevant internal form Notifications: announcements published by the SupportNest team (incidents, guidelines) are shown in the side panel, on Hibo and on Salesforce. Important announcements can open on their own or trigger a system alert if the expert allows it. The expert confirms reading with one click. No login required: the expert is recognised through their existing Hibo or Salesforce session. The extension only works with papernest tools (Hibo, Salesforce, SupportNest) and only from papernest offices, the VPN or PaperLink. Private distribution, for papernest employees only.