N-able Passportal

3.0(

35 ratings

)

ExtensionWorkflow & Planning40,000 users

23 support issues

Ajay Thomas

Aug 20, 2024

How to download this extension without installing

I am looking for the installer to download without having to install first. If you could send the installer would be great.

Matthew Prejeant

Jan 22, 2024

Settings, Report and Sync footer covers bottom of entry.

Hello,
I am using v3.34.1 of the chrome extension. Right now the footer that contains the settings gear, my user name, a "Report Site" button and the sync button covers the bottom of the entry. Most the notes section in the credential's entry is covered. Also, when changing the password it covers the save / cancel buttons. I lost a couple of passwords because I did not see the save button.

From examples I can find the settings and sync button are on the same line. With my copy the settings and user name is on one line; the report and sync in on a different (below) line.

I can supply screenshots if needed.

Thank you,
Matthew

Michael Richardson

Apr 5, 2023

Getting Expired Token when trying to login

I'm able to login to the passportal site, but keep getting Expired Token when trying to sign in to the Chrome extension.

Karen Maciorowski

Apr 5, 2023

Expired Token error message when logging in via extension using Chrome but NOT when using firefox

I am getting an expired token error message when logging into the extension on the Chrome browser but not when using Firefox. This just started 4/4 after I was logged in and exited the browser.

Charlex Alexandre

Apr 5, 2023

Cannot login to the extension

getting "Expired Token" when trying to enter the 2FA code
Works on the web portal

Darnielle Silver

Apr 4, 2023

Expired Token

Getting Expired Token error when trying to log in via extension

Ben Tessman

Apr 4, 2023

Expired Token

Cannot login to the extension. All it says is expired token. This is happening to all my users.

Rae Costa

Mar 22, 2022

can't use extension

I keep getting an unexpected error occurred message when I try to login. the password and key are correct because I used it to log into the web portal. Please advise how to fix. Mahalo!

Alex Good

Feb 25, 2022

Password not filling in or copying

Passwords aren't getting filled in when selecting the entry from the drop down in the password or username field. The username does fill in. Attempting to copy the password from the extension fails and a message shows up on the bottom of the extension window:

{"config":{"transformRequest":{},"transformResponse":{}"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN":maxContentLength"-1"headers":

The rest is cut off. Attempting to view the password shows a blank password field. I have removed and reinstalled the extension. The same thing is occurring on multiple computers. The extension is at v3.24.4.

T C

Sep 9, 2021

Passwords don't fill in

When clicking on the key icon and choosing the username / password it does not fill in the password only the username. Even if clicking on the key icon again for the password field. Can still copy / paste from the extension in Chrome, was working yesterday.