CaseKit — Shopify support copilot for Gmail

Finds the Shopify customer and order inside the email you're reading, then writes the reply. No tab switching.

Bring CaseKit's Shopify support workflow into Gmail. CaseKit is a Shopify Admin app that looks up orders and prepares support drafts. This optional Chrome extension brings the same store connection into the Gmail conversation you are reading. The Shopify app works without the extension. HOW IT WORKS Install CaseKit from https://apps.shopify.com/casekit on your Shopify store. Install this extension, sign in with Google, and use the linking action in CaseKit's Shopify Admin app to connect the intended account. Open a customer conversation in Gmail. CaseKit uses an order reference or candidate customer email address to find a recent Shopify order. Review the order, fulfilment state and available tracking information, then copy the draft or insert it into the composer. You decide what to send; CaseKit never sends email or changes an order. If more than one order matches, select the relevant order. Use manual search when needed. Order access normally covers the last 60 days; missing or restricted order data may require checking Shopify directly. FREE AND PRO Free includes order lookups, 25 reply uses per calendar month, order context, replies in English, French, Spanish, German and Italian, Shorter, and basic usage/settings in Shopify Admin. New installations start on Free. Choose Pro in the Shopify app to see monthly or yearly plans on Shopify’s hosted plan page. Eligible Pro plans include a 30-day trial after approval of the recurring terms. On a real store, the approved paid plan continues after the trial unless canceled through Shopify. Pro adds unlimited template replies, up to 5,000 AI attempts per calendar month, acknowledgment assistance, Warmer/Formal rewrites, and tone/policy guidance. Trial AI usage is limited to 300 attempts total and 100 per day; all plans using AI share a store limit of 10 requests per minute. Generation and AI rewrites count, including failed attempts. Review every draft, especially free-text policy exceptions. AI can be unavailable or limited; the template remains available. The optional extension connects one Google account per store. A Google account cannot connect to several stores at once. Shopify staff access is managed separately in Shopify. PRIVACY The extension reads the open Gmail conversation, not your entire mailbox. It does not use the Gmail API or upload attachments. Google sign-in requests identity scopes only. The backend receives candidate customer email addresses, order references, a message snippet capped at 800 characters, and a conversation identifier. It reads authorized Shopify data and caches normalized order results for up to 90 seconds. Account, workspace, settings, subscription and usage information are stored to provide the service. Pro AI processing and rewrites use OpenAI. Read the full disclosure at https://casekit.app/privacy/. A connected Shopify store and a Gmail or Google Workspace account are required for this optional extension. Shopify app: https://apps.shopify.com/casekit. Support: https://casekit.app/support/.