Etsy Customer Service AI Bot

AI replies for Etsy sellers right in the Etsy reply box, using the order details and a memory of your shop's conversations.

Answer your Etsy messages in seconds - with replies that know your shop. Orange buttons appear right inside Etsy's reply box: - Write a reply - type a short note first ("ships Monday", "offer size 38") and the AI writes the whole message around it - Politely decline a request - Reply using your past conversations - Fix the grammar of your own draft, or improve it Every reply opens in a panel where you can edit it, regenerate it, or make it shorter or longer. Writing to a buyer in another language? "What this says" shows the reply in your own language before you send it. Nothing is sent until you press Send on Etsy yourself. Never forget a buyer: one click on the flag in the reply box puts a conversation on your to-do list (add a short note like "send tracking" if you like). The list waits on Etsy's message pages and in the extension, the conversation is tagged in your inbox, and its order is tagged on Etsy's Orders page - so a changed address is not missed when you buy the label. Tick an item off when it's done. Your last notes and the order's status ("Share the tracking number") wait as one-click chips in the empty reply box. The AI knows the order: the item, its variations and personalization, the delivery status and the tracking number shown next to the conversation (never addresses). It learns your shop: turn on "Save conversations I open" and the conversations you open build your store memory - your products, policies, common questions, past decisions and writing style - so replies sound like you and follow your rules. The extension never opens conversations by itself. Your settings (tone, name, policies) follow your account to any computer, and you can delete your saved conversations or your whole account from the extension at any time. Sign in with your email or with Google. Pricing: every account starts with 30 free AI messages (each AI reply, Regenerate, Shorter, Longer, grammar fix or improve is one). Then monthly plans: 100 messages $2.99, 500 $6.99, 1,000 $13.99, 10,000 $99.99 - or 50 extra messages for $2.99, once, when a month runs short. Cancel anytime. Payments by Stripe. Privacy policy: https://www.msgassistant.com/privacy.html Not affiliated with or endorsed by Etsy, Inc.