6 support issues
For additional help, check out the developer's support site.
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Diana Britting
Feb 11, 2024
Don't know how to upload my DNA test results
There doesn't seem to be anywhere to upload the DNA test results that I have from 23andMe or Ancestry. Guidelines would be greatly appreciated.
A Athena
Jul 2, 2021
The download button does not appear
Please kindly repair this as I can see it's been a problem for others also since 2019.
The download button does not appear.We are unable to download the extension.
Please kindly help Thank you
Carol A Anderson
Sep 21, 2020
How to complete the extension?
I have downloaded Chrome on my Mac and dragged and dropped the extension to "something" but now what? What's the next step? is it on my computer or what? Thanks!
Max H
Jan 5, 2020
No download button
I installed the extension on two laptop Chromes and when going to FTDNA mtDNA previos version results on both, neither exposes the download button
gretta gribble
Oct 27, 2019
where are the instructions?
i can find some instructions on google, but the first step is to click on "my account". i can't find it at mitoydna or at ftdna.
Hulett S Durrough
Oct 10, 2019
info
Cannot get extension to down load in chrome search. Does not find mitoydna