Miles — Lead Concierge Assistant

AI reply assistant for dealership leads. Drafts text and email replies inside VinSolutions, with optional live spec research.

Miles is an AI assistant for car-dealership sales teams. It lives inside VinSolutions and helps reps handle every lead — texts, emails, and phone calls — in their own voice, with a human always in charge. HOW IT WORKS • Open a text thread or email in VinSolutions — Miles reads the conversation and the lead record (vehicle of interest, trade-in, notes, the customer's original inquiry) automatically • Click Draft — get a warm, human reply written as you • Insert it — Miles can fire the send and close the window in the same motion, or you can edit first WHAT'S INSIDE • Text and email drafting with distinct tones per channel • Replies answer WHY the customer reached out — a service question gets service help, a purchase inquiry gets the right vehicle, and no one gets a canned pitch • 25 follow-up angles for quiet leads, with cross-channel memory — the same customer never sees the same angle twice across text and email • Voice learning: Miles learns each rep's style from their own messages and edits (grammar always polished) • Call Coach: a personal game plan before every phone call — opener, discovery questions, live objection comebacks, voicemail script. After the call: tap the outcome, type five words, and Miles writes the clean CRM note, saves the call, and sends the follow-up text • Queue auto-runner: work the whole task list hands-free — Miles drafts, sends, and paces itself naturally — or pre-draft everything for a quick review-then-send • Conversation awareness: threads with real back-and-forth are held for personal handling — automation never messages into a live dialogue • Auto-draft on new incoming texts, with unread alerts • Message templates and manager campaigns • Optional live vehicle-spec research for product questions • Success tracking: reply rates and call outcomes per rep on your team dashboard — customer message content is never stored BUILT FOR TRUST Reps start and control every automation: drafting on demand, one-motion insert-and-send, and a queue runner the rep launches and can stop anytime — with a review mode that shows every draft before anything goes out. Live conversations always stay with humans. No prices quoted over text, no invented claims, and nothing that reads like tracking — ever. REQUIRES A MILES ACCOUNT This extension is for dealership teams using Miles (meetmiles.info). Reps sign in with credentials issued by their dealership admin. Without an account the extension won't draft.