Mihup Realtime Agent Assist
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Overview

This extension is part of real-time agent assist solution build by Mihup Communications Pvt. Ltd.

The extension provides the UI/UX (frontend) to the users (agents) of the real-time agent solution. The agents in this case are call center operators who are talking and providing to customers though cloud telephony. The extension needs an executable to be kept running in the local system, which hosts a range of local web APIs that are then accessed by the chrome extension and displayed to the users (agents) in a meaningful way. The appearance of the extension to agents occur in the form of a hovering small window on top of the targeted web applications, much like any chat window functionality. Although the background application which is outside the scope of this browser based extension is compulsory for this extension to work with all functionalities. The background application takes audio feed of the cloud telephony and performs Automatic Speech Recognition (ASR) and then provides further cues are provided to the users based on the generated transcript of the conversation between agents and customers. For additional questions contact us at marketing@mihup.com

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Details

  • Version
    1.0.20
  • Updated
    28 June 2023
  • Offered by
    Mihup Communications Pvt. Ltd.
  • Size
    145KiB
  • Languages
    English (UK)
  • Developer
    Email
    debasish@mihup.com
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

The developer has disclosed that it will not collect or use your data.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

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