Mediabriz

Conversation intelligence and actions for Genesys Cloud.

Understand every conversation. Know what matters. Take action. Digital conversations move fast. Agents need more than access to messages. They need the context to understand what happened, visibility into what needs attention, and the tools to turn customer requests into action. Mediabriz enhances the Genesys Cloud™ digital conversation experience with one intelligent workspace around every conversation. It brings together conversation context, active conversation management, AI-powered actions, customer content, insights, and proactive security. What you can do: 👁️ Understand the full conversation Start with a clear overview of the customer, channel, queue, activity, previous conversations, messages, and shared content. ⚡ Prioritize what needs attention Manage active conversations with live wait indicators, unread customer detection, conversation previews, and smart prioritization. 🧠 Turn conversations into action with AI Use Mediabriz Conversation Actions to understand customer requests and transform conversation content into structured, ready-to-review business actions. 🛒 Turn order requests into structured drafts Extract order details from customer messages, match requested products against your catalog, and let agents review and approve before submission. 🔗 Connect conversations to your workflows Extend Conversation Actions to service cases, claims, callbacks, and other business processes, with integration to ERP, CRM, and other systems. 🖼️ Work with customer content in context Access images, videos, audio, PDFs, Office documents, emails, and other customer files directly alongside the conversation. 🛠️ Do more with customer content Compare files, annotate content, add comments, highlight important items, and organize information within the agent workflow. 📌 Keep important conversations within reach Follow conversations that require additional attention and quickly return to them when needed. 🔎 Find what matters fast Search and filter conversations, messages, and customer content across digital interactions. 🛡️ Protect agents with Mediabriz Guard Analyze customer files before access, block malicious content, surface security indicators, and alert the organization when threats are detected. 📊 Gain organization-wide visibility with Mediabriz Insights See digital conversation activity, channels, customer content trends, and security events across the organization. Mediabriz brings conversation intelligence, active conversation management, AI-powered actions, customer content, insights, and security together to help organizations reduce manual work, improve agent productivity, lower operational risk, and turn digital conversations into business outcomes. 🎬 Watch Mediabriz in action https://youtu.be/gIjSsbW2gqQ 🌐 Website https://mediabriz.com 🌐 Available on Genesys AppFoundry https://appfoundry.genesys.com/filter/genesyscloud/listing/68177450-d974-4fe4-8871-396f8c943d38