Mediabriz

Control, analyze, and secure customer content in Genesys Cloud.

Turn customer content into smarter decisions across digital conversations. Customers send more than messages. They send documents, images, videos, audio recordings, screenshots, and other content that agents must understand, verify, and act upon. Mediabriz helps Genesys Cloud™ teams gain greater visibility, intelligence, control, and security over customer content across messaging, email, and digital channels. Review, compare, organize, secure, and collaborate on customer content directly within the conversation, enabling teams to work more efficiently, reduce risk, and make informed decisions with confidence. What you can do: ⭐️ Access customer content in full conversation context ⭐️ Review images, videos, audio, PDFs, and documents directly in Genesys Cloud ⭐️ Compare files, highlight important items, and take action without leaving your workflow ⭐️ Search, filter, and locate customer content across conversations and channels ⭐️ Organize and manage customer content across multiple interactions ⭐️ Understand conversations faster with a complete customer content timeline 📊 Gain visibility into customer content activity with Mediabriz Insights 🤖 AI-powered content analysis, classification, and recommendations (coming soon) 🟢 Scan files before access, detect threats, and securely manage customer content with Mediabriz Guard Built for Genesys Cloud digital conversations, helping organizations improve visibility, intelligence, efficiency, and security while working within their existing workflows. 🎬 Watch Mediabriz in action: https://youtu.be/gIjSsbW2gqQ 🌐 Website: https://mediabriz.com 🌐 Available on Genesys AppFoundry: https://appfoundry.genesys.com/filter/genesyscloud/listing/68177450-d974-4fe4-8871-396f8c943d38