Support: Matomo Helper

5 support issues

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  • Questions
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  • Problems

Julie Nasr

Mar 17, 2023

Extension Does not work and fields are greyed

Fields are greyed out and does not allow for anything to be filled in. Is there a way to make this work?

A Chrome Web Store user

May 15, 2022

Matomo helper blank in my browser

As others have mentioned above, after installing, Matomo Helper is blank.

"A Google User" replied that 'these are filled in automatically'. But what if they are not? What are the steps to enable the plugin and help it find Matomo on a page?

Thanks for the help!

Tobias B

Mar 23, 2022

Cannot enter URL and ID

The field is greyed out and I cannot enter the URL not the ID.

SATA GmbH & Co. KG

Mar 1, 2022

Same here: Plugin not useable

I can't even put the Matomo URL and Container ID into the two fields.

Lorant Görgey

Oct 26, 2020

Cannot click on "Save".

Hi Tom,


I have seen that Plug-In pulls the data (Matomo URL and Matomo ID) itself. Great!

When I clicked on "Show" preview console" it takes about 2 seconds until the check mark is set. But I cannot click on "Save".

I don't know what the problem is.

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