38 support issues
For additional help, check out the developer's support site.
- All
- Questions
- Suggestions
- Problems
Peter Ivie
May 13, 2024
Antiy-AVL
It's been 6 days since I emailed Antiy-AVL using the address on their website to ask them to re-analyze my website since we purchased the domain last year. I tried to call the number on their website, but it "cannot be completed as dialed...". I have been able to get our domain cleared with everyone else, but can't get a response from Antiy-AVL. Are they still a real company? Do you expect the companies you include in your testing to take action at some point before removing them from your list? Do you know of anything I can do?
Arnas St
May 3, 2024
Can't scan any url's
Everytime i try to scan any url i get this message "Ah, sorry! Something went wrong.
feedback
If this issue is reproducible, please report it at support page."
venkata ramana
Feb 2, 2024
My Website reports as Malware and Malicious
Hello,
I've encountered an issue while scanning my website URL, www.techrevsolutions.com. It seems to redirect to http://www.techrevsolutions.com/ instead of the expected secure connection, https://www.techrevsolutions.com/. I've ensured that my website is SSL certified, so I'm puzzled by this redirection behavior. Could you assist me in understanding why this redirection to HTTP is happening instead of HTTPS?
Additionally, my website is hosted on the Hostinger platform, and their scans have confirmed the absence of any malware files. However, upon running a scan through, it appears that some security vendors are flagging my site as containing malware and being malicious. I'm perplexed by these results and would appreciate insights from your team regarding why my website is being blocked by these vendors.
Looking forward to your prompt assistance.
James King
Jan 1, 2024
Whitelist IPs?
When I did a scan of my website I got a 403 Forbidden result in the HTTP headers. I'm fairly certain this is because of firewalls either on my server or on Cloudflare. Which IPs do I need to open to allow you to scan my HTTP headers?
Sushobhan Sen
Dec 20, 2023
Nice
Nicee
Wendi Barnaby
Nov 23, 2023
MD5
Why am I getting a blank screen when I put MD5b1a84453abad40e05ab8c469732ed5ac and 551004f246c7623f557504c86b824393
Tony
Mar 6, 2023
I get the same endpoint error since yesterday
it doesnt finish the scan since yesterday
J Scott Linsley
Mar 4, 2023
unable to connect link
https://yvwlnmssweb02.munisselfservice.com/6178prod/tyleridcore/authtokenserver/login This link was scanned through a malware url scanner and error message "a connection to one of the endpoint is failed.
KsWashi (Kyujousho suru Washi)
Jan 28, 2023
This Featured extension definitely caught my eye.
Question is, how much of a guarantee is it? I mean it does look like a good and useful extension. But when you disclosed that no data will be collected or used, is it long-term or short-term? How can I know and trust that it won't start collecting data upon install?
Thomas N Spraker
Aug 11, 2022
Error
I tried to run Malware and URL Scanner and gave me an error twice. Both tmes it gave me an error message and told me to run again.