LiveChat Assist

Company ID copy, True Debt Amount alerts, invalid phone number highlighter, offensive-word detection, and broadcast alerts tone.

**LiveChat Assist** is the essential companion for LiveChat support teams. It keeps every agent informed, highlights what matters in each chat, and puts your shift leadership one click away. ### 📢 Broadcast alerts with attention tone Managers publish announcements from a simple web dashboard — transfer windows opening/closing, urgent updates, reminders. Every agent running the extension sees the alert styled like a native LiveChat notification at the top of their screen, with an attention tone and flashing tab title so it can never be missed. Alerts can also fire automatically on a schedule (e.g. transfer hours). ### 🧑‍💼 Manager on shift — always visible The popup shows exactly who is on duty right now, with their shift end time, computed live from your team's schedule in Eastern time. No more asking "who's the manager on shift?" in the group chat. ### 📋 One-click Company ID copy A button beside the Custom Variables panel copies the company ID instantly — no more manual selecting and copying 32-character IDs. ### 💰 True Debt Amount protection When a chat carries a True Debt Amount, the extension shows a prominent warning and highlights the field so agents never DNQ a chat based on debt amount by mistake. ### 📞 Invalid phone highlighter Phone numbers that aren't exactly 10 digits (or start with 1) are highlighted automatically. ### 🛡️ Abusive-word detection Offensive language in chats is flagged in red with a warning banner, so nothing slips through. --- **Built for teams.** Pair with the free backend dashboard to publish alerts, manage manager schedules, set automatic transfer open/close announcements, and see how many agents saw each alert and who's online. **Privacy:** The extension runs only on my.livechatinc.com. Chat content never leaves your browser except anonymous alert-view counts and online heartbeats sent to your own configured backend. No ads, no trackers, no data sold.