LINE OA Chat Monitor

Monitors open LINE Official Account Manager chat tabs and tracks how long customers wait for a CS reply.

For customer-service teams that handle several LINE Official Accounts in LINE OA Manager (chat.line.biz). The extension watches the LINE OA chat tabs you already have open — including tabs in the background — and: • starts a timer when a customer sends a message, • keeps counting if the customer sends more messages, • stops the timer when your team replies, even from another computer, • shows all waiting customers, longest wait first, • lists your own follow-ups first, then new chats waiting for their first reply, then colleagues' follow-ups with the colleague's name, • turns the timer orange after 60 seconds and red after 180 seconds (adjustable), • removes a chat when it is marked Resolved, • tells you when a tab cannot be monitored (for example when Chrome has paused it to save energy). No setup per account: open the chat screen of each Official Account you handle and monitoring starts automatically. Privacy: everything runs inside your browser. Message text is never stored or sent anywhere. Customer and staff display names are kept only on your computer to show the list. The extension makes no network requests. This extension is not made by, endorsed by, or affiliated with LY Corporation or LINE.