Knackle

Your answers, one ⌘K away. A private, local answer bank — search, copy and paste your standard replies anywhere.

Stop answering the same questions twice. Knackle is a private, local answer bank. Save your best replies once — customer answers, internal FAQs, processes, policies — then search, copy and paste them anywhere in seconds. It runs entirely in your browser. No account, no cloud, no subscription. Nothing you save ever leaves your device. SIMPLE FAQ IS NOW KNACKLE Same extension, same answers — new name, new icon. Everything you saved in Simple FAQ is exactly where you left it. The name is built around ⌘K (Ctrl+K on Windows), the shortcut that opens search from anywhere in the app. Knackle also has a home on the web now: https://knackle.app FIND ANY ANSWER IN SECONDS - Hit ⌘K (Ctrl+K) for the command palette — search answers, jump to a category, create a new entry or import a CSV without touching your mouse. - Press / anywhere to jump to search. Matching answers appear as you type. - Favourites and Recently used keep your daily answers one click away. - The Home dashboard shows your whole answer bank at a glance — every category, every count, and anything that needs attention. COPY, PASTE, DONE - Every answer has a Copy button — paste straight into Gmail, Slack, your help desk, anywhere you type. - Keep formatting when you want it: bullets, bold and links copy as rich text. - Internal notes ("staff only") travel with an answer but are never copied out, so they can't end up in front of a customer. ANSWERS YOU CAN ACTUALLY TRUST - Mark answers Customer-Safe, Draft, Needs Review or Internal Only, so everyone knows what's safe to send. - Give time-limited answers an expiry date — Knackle archives them automatically once the date passes. No more January promos quoted in March. - Organise with categories, tags and answer types: Customer Reply, Internal FAQ, Process/SOP, Policy, Troubleshooting, Sales Answer. YOUR DATA, YOUR SPREADSHEET - Import from CSV — build your bank in a spreadsheet and bring it in with one file, with a review step before anything is added. - Export to CSV any time to back up or hand off. - Light, Dark, Comfortable and Compact views. - Works fully offline — on a plane, in a basement, anywhere. PRIVATE BY DESIGN Knackle requests zero browser permissions. The permissions list in its manifest is empty — you can verify it yourself — so it cannot read your tabs, your history or the pages you visit. - No account, no sign-up, no email address. - No servers, no analytics, no ads, no AI. - Everything lives in your browser's local storage, on your device. - There's nothing for it to "phone home" to, because there is no home: no backend exists. One honest heads-up: because your answers live in your browser, uninstalling the extension or clearing browser data deletes them. Export a CSV backup from Settings whenever you like — exported files are yours and unaffected. WHO IT'S FOR - Support agents who answer the same five questions a hundred times a week. - Sales reps with a library of objection handlers and pitch lines. - Ops and onboarding teams who keep losing the latest version of a process. - Virtual assistants juggling standard replies for several clients. - Solo founders tired of digging through old emails for the reply they wrote three months ago. If you've been hunting for a private alternative to canned responses, saved replies or snippet tools — one with no cloud attached — this is it. Free. Install, click the toolbar icon, and save your first answer in under a minute.