Overview
Voice quality observability (estimated MOS) for Genesys Cloud CX, Amazon Connect and NICE CXone. Does not capture audio.
VoiceVanguard CCaaS monitors WebRTC voice call quality (approximated ITU-T G.107 MOS, latency, jitter, packet loss, and audio flow health) and workstation readiness on enterprise contact center platforms (Genesys Cloud CX, Amazon Connect, and NICE CXone), transmitting numeric telemetry to the customer's supervisor console without capturing or recording any audio.
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Details
- Version1.0.0
- UpdatedOctober 21, 2026
- Size41.76KiB
- Languages2 languages
- DeveloperDAVID MATHEUS FERREIRA DE PAIVA 06055423170Website
13 MODULO 2 CASA 11 SETOR H M D ARMAS (PLANALTINA) 11 Brasília, DF 73401403 BREmail
contato@trustco.proPhone
+55 61 98267-0154 - TraderThis developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
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