4.1 out of 5
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Britani BunchDec 4, 2024
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Nice and Good working
Rintek danielsDec 4, 2024
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good extension for immediate assistance to connect customer service
Andy Atalla (Andy)Apr 30, 2024
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Having initially experienced some technical issues with keeping. Cody at keeping listened to the issues, invested a significant amount of time to resolve the technical issues and providing excellent customer service.
Francine PatarayFeb 8, 2023
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Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "support@company.com" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "me@company.com" ... Show more
Adam FisherFeb 3, 2023
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We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks.
Eriq NelsonNov 10, 2022
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We've been using Keeping for years and it's been a really great addition to our Gmail experience. They've been keeping pace with changes in the Gmail web application and the support team is top notch.
Chris FriendSep 7, 2022
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Our company has moved to Keeping for support and we love it!
Michael ArndtApr 25, 2022
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Very simple to setup and manage and works very well with Gmail. Been using this for years and would recommend.
Andreas DelinMay 26, 2021
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Keeping.com makes wonder for our customer support on a daily basis. Reduces cost and increase our productivity. Also great for tracking of old cases for follow up and claims. Reliable and perfect uptime also during peaks and large volume of customer messages. Highly recommended!
Adam Taylor-WilliamsSep 9, 2019
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Extension failed to load in employee's Gmail inbox.