Item logo image for Keeping | The Original Help Desk for Gmailâ„¢

Keeping | The Original Help Desk for Gmailâ„¢

www.keeping.com
Featured
4.1(

31 ratings

)
ExtensionWorkflow & Planning4,000 users
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Overview

Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

Manage customer support from Gmail. Keeping is a Gmail extension that turns your Gmail inbox into a help desk. It’s the ideal solution for teams and businesses of all sizes to deliver better customer support without having to use an external help desk. ★ ADD COLLABORATION TO GMAIL & LET EVERYONE IN YOUR TEAM ANSWER SUPPORT EMAILS TOGETHER For excellent customer service, your entire team should be involved. Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get shared and responses are automatically synchronized, to avoid double work. No more Cc’s, Bcc’s, Forwards and emails that get lost. ★ SPEND LESS TIMES ANSWERING SUPPORT EMAILS There’s no bigger drain on productivity than being forced to type the same replies over and over again. When a new support email comes in, Keeping™ automatically suggests possible responses based on previous answers. ★ IMPROVE CUSTOMER SUPPORT Keeping™ lets you measure important metrics so that you can improve how well you assist customers over time. See how many support inquiries you’ve received and how quickly you’ve responded. Drill down by date and monitor your team’s performance. AND MUCH MORE... Learn about Keeping by visiting https://www.keeping.com

4.1 out of 531 ratings

Google doesn't verify reviews. Learn more about results and reviews.

Details

  • Version
    6.7.1
  • Updated
    January 8, 2025
  • Features
    Offers in-app purchases
  • Size
    1.93MiB
  • Languages
    English (United States)
  • Developer
    Katsu Ventures LLC
    1 City Point #46D Brooklyn, NY 11201 US
    Website
    Email
    support@keeping.com
    Phone
    +1 646-389-9635
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

Keeping | The Original Help Desk for Gmailâ„¢ has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Keeping | The Original Help Desk for Gmailâ„¢ handles the following:

Personally identifiable information
Authentication information
Personal communications
Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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