Keeping | The Original Help Desk for Gmail™
Item logo image for Keeping | The Original Help Desk for Gmail™

Keeping | The Original Help Desk for Gmail™

www.keeping.com
Featured
4.1(

30 ratings

)
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Overview

Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

Manage customer support from Gmail. Keeping is a Gmail extension that turns your Gmail inbox into a help desk. It’s the ideal solution for teams and businesses of all sizes to deliver better customer support without having to use an external help desk. ★ ADD COLLABORATION TO GMAIL & LET EVERYONE IN YOUR TEAM ANSWER SUPPORT EMAILS TOGETHER For excellent customer service, your entire team should be involved. Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get shared and responses are automatically synchronized, to avoid double work. No more Cc’s, Bcc’s, Forwards and emails that get lost. ★ SPEND LESS TIMES ANSWERING SUPPORT EMAILS There’s no bigger drain on productivity than being forced to type the same replies over and over again. When a new support email comes in, Keeping™ automatically suggests possible responses based on previous answers. ★ IMPROVE CUSTOMER SUPPORT Keeping™ lets you measure important metrics so that you can improve how well you assist customers over time. See how many support inquiries you’ve received and how quickly you’ve responded. Drill down by date and monitor your team’s performance. AND MUCH MORE... Learn about Keeping by visiting https://www.keeping.com

4.1 out of 530 ratings

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Andy Atalla (Andy)Apr 30, 2024

Having initially experienced some technical issues with keeping. Cody at keeping listened to the issues, invested a significant amount of time to resolve the technical issues and providing excellent customer service.

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Francine PatarayFeb 8, 2023

Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "support@company.com" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "me@company.com" ... Show more

Review's profile picture

Adam FisherFeb 3, 2023

We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks.

1 person found this review to be helpful

Details

  • Version
    6.4.0
  • Updated
    May 21, 2024
  • Features
    Offers in-app purchases
  • Size
    1.51MiB
  • Languages
    English (United States)
  • Developer
    Katsu Ventures LLC
    Washington Ave Brooklyn, NY 11238 US
    Website
    Email
    support@keeping.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

Keeping | The Original Help Desk for Gmail™ has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Keeping | The Original Help Desk for Gmail™ handles the following:

Personally identifiable information
Authentication information
Personal communications
Website content

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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