Keeper® Password Manager & Digital Vault
289 support issues
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Dena Catino
May 29, 2024
Unable to download extension just keeps thinking
I am trying to add this extension to my chrome on my macbook pro. However, it just keeps circling and nothing happens.
Steven Baker
May 28, 2024
Auto-fill functionality breaks data in saved fields
There should be an option to disable Keeper's auto-fill functionality. This causes issues on pages where Keeper auto-fills a form when you are on a page that partially matches the subdomain for an entry. The issue occurs when the field already contains stored data. For example, for web pages that have configuration values, it will often attempt to fill in the user/password in those fields which can break the configuration already saved in the fields if you save the changes without noticing that they have been modified.
The only fix for this currently is to disable the KeeperFill functionality, but that removes the Keeper icon from login forms. The additional configuration should allow you to disable Keeper's ability to automatically fill in a from when you haven't chosen a credential from the Keeper icon popup. It should not fill in form data until you have manually chosen credentials.
Kaspar Lee
May 13, 2024
extension crashing in chrome and would not start
extension crashing in chrome and would not start
version 16.8.3
extension button grey out as well
Merryann Palmer
May 7, 2024
Error when trying to import password file from Chrome
Basically the subject says it all. I've tried multiple times to get Keeper to import my Chrome password manager file so it can (I presume) go change all my passwords. Each time it gives me an XXX error message and says to contact support. It also gives an email address that I used initially that wasted 2 days - I got an automated reply telling me it was an unmonitored mailbox and to submit a ticket here. I still have no passwords in my program.
David C Margotta
Apr 29, 2024
Not updating in browser
v16.8.3 is not updating in the browser. The extension still shows v16.8.2. This happens in Vivaldi and in Chrome.
Scott Pauli
Apr 4, 2024
KeeperFill not a selectable app on Android
When trying to setup Keeper fill on my cell phone it doesn't appear as a selectable item. How can I correct this?
Michael Schlafli
Mar 21, 2024
Ctrl-A on the keeper login password field clears text selection
When I sign in to the extension, and I realise I've mistyped my password, I reflexively press crtl-a to select the currently entered password, and then type the password again. The idea being that ctrl-a selects all the currently typed chars, and simply retyping the password would overwrite the wrong text.
There is a bug in the extension where usually the selection is removed/cleared causing the retyped password to appear after the current text.
Steps to reproduce:
1. Click on the keeper extension
2. Enter email
3. Start typing password (e.g.: "wordpass")
4. Press ctrl-a (Selection is briefly made, then cleared)
6. Type "password"
The expectation: the password field contains "password"
Actual result: the password field contains "wordpasspassword"
Can confirm this happens on Chrome/Linux, Chrome/Mac, Firefox/Linux.
J Melisky
Feb 12, 2024
Can't load auto fill extension to chrome....error message
ERROR MESSAGE. Item currently unavailable. Please check the troubleshooting guide.
TABLET HAS Android 13.
Yuma AKITA
Jan 11, 2024
reporting an unstable behavior with google extensions.
Hello.
I am reporting an unstable behavior with google extensions. I hope this unstable behavior will be resolved.
Current behavior
1. open keeper fill modal (command + shift + k)
2. type password title in search box
3. select password with down key
4. press enter key to confirm password
5. nothing works
Expected behavior
When you do 1~4, the determined password should be entered automatically, or the screen should open in a separate tab.
Environment
OS: 14.1.1 (23B81)
Chip: Apple M1 Pro
Browser: Google Chrome ver 120.0.6099.216 (Official Build) (arm64)
That's all I have to report.
Thank you for developing this great feature.
Translated with www.DeepL.com/Translator (free version)
Elizabeth Baer
Jan 2, 2024
Extension Not Working After Renewal
Is the Keeper Chrome Extension not included in my subscription? My Keeper subscription renewed today and is working fine on my Samsung Galaxy device, however my Chrome Extension keeps telling me I need to renew. Do I have to pay separately for my Chrome Extension? I do not remember this in years past.