Keeper® Password Manager & Digital Vault

keepersecurity.com

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4.8(

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ExtensionWorkflow & Planning1,000,000 users

291 support issues

For additional help, check out the developer's support site.

Tim Jones

Dec 4, 2024

Extension issues

My Keeper vault shows all my stored passwords but the extension no longer is showing them, like I have none stored at all? Any fixes for this?

Stacey Holland

Nov 11, 2024

Extension no longer works

When I try to add the extension, it says I need to update Chrome which I can't do because my computer is too old. Can I not continue to use the previous version of Keeper as an extension? It worked great!

Velvet McCullough

Jul 9, 2024

Turn off for specific sites

It would be helpful if you could tell Keeper to ignore specific sites for record creation purposes and subsequently remove them from that list as necessary like you can do with Google passwords.

Dena Catino

May 29, 2024

Unable to download extension just keeps thinking

I am trying to add this extension to my chrome on my macbook pro. However, it just keeps circling and nothing happens.

Steven Baker

May 28, 2024

Auto-fill functionality breaks data in saved fields

There should be an option to disable Keeper's auto-fill functionality. This causes issues on pages where Keeper auto-fills a form when you are on a page that partially matches the subdomain for an entry. The issue occurs when the field already contains stored data. For example, for web pages that have configuration values, it will often attempt to fill in the user/password in those fields which can break the configuration already saved in the fields if you save the changes without noticing that they have been modified.

The only fix for this currently is to disable the KeeperFill functionality, but that removes the Keeper icon from login forms. The additional configuration should allow you to disable Keeper's ability to automatically fill in a from when you haven't chosen a credential from the Keeper icon popup. It should not fill in form data until you have manually chosen credentials.

Kaspar Lee

May 13, 2024

extension crashing in chrome and would not start

extension crashing in chrome and would not start
version 16.8.3
extension button grey out as well

Merryann Palmer

May 7, 2024

Error when trying to import password file from Chrome

Basically the subject says it all. I've tried multiple times to get Keeper to import my Chrome password manager file so it can (I presume) go change all my passwords. Each time it gives me an XXX error message and says to contact support. It also gives an email address that I used initially that wasted 2 days - I got an automated reply telling me it was an unmonitored mailbox and to submit a ticket here. I still have no passwords in my program.

David C Margotta

Apr 29, 2024

Not updating in browser

v16.8.3 is not updating in the browser. The extension still shows v16.8.2. This happens in Vivaldi and in Chrome.

Scott Pauli

Apr 4, 2024

KeeperFill not a selectable app on Android

When trying to setup Keeper fill on my cell phone it doesn't appear as a selectable item. How can I correct this?

Michael Schlafli

Mar 21, 2024

Ctrl-A on the keeper login password field clears text selection

When I sign in to the extension, and I realise I've mistyped my password, I reflexively press crtl-a to select the currently entered password, and then type the password again. The idea being that ctrl-a selects all the currently typed chars, and simply retyping the password would overwrite the wrong text.

There is a bug in the extension where usually the selection is removed/cleared causing the retyped password to appear after the current text.

Steps to reproduce:
1. Click on the keeper extension
2. Enter email
3. Start typing password (e.g.: "wordpass")
4. Press ctrl-a (Selection is briefly made, then cleared)
6. Type "password"

The expectation: the password field contains "password"
Actual result: the password field contains "wordpasspassword"

Can confirm this happens on Chrome/Linux, Chrome/Mac, Firefox/Linux.