WORKetc CRM + Projects

very helpful

I like this software because it is very easy to use and you can do many things with. It's like many software integrated in one. My favorite feature is project management. It's kind of like using MS project but in more simple. I think this software is good value for money and awesome for small start ups that don't have a big budget to spend in software. Moreover, there are many videos to train you and to help you understanding every feature of work[etc].

I could tell you a million great things about working with WorkETC as an application, but the Google apps integration has been a game changer. Because people are used to creating events on a Google calendar, having this information sync over automatically is very useful. It is also helpful to be able to created support cases directly from email since no matter how much you ask, clients will still insist on emailing people directly instead of a support mailbox that is set up. This reduces a ... Show more

Work Etc is a powerful project management tool. It needs careful setup but once this is handled, the program can really help manage your business. It is quite focused on sales of products and handles this better than services but does have facilities to tweak the methodologies to your liking. Excellent user interface makes things easy to control.Integrating with Gmail is a huge timesaver being able to attach only relevant emails to the appropriate project/sub-project is great.Excellent for pr... Show more

This product makes managing projects and help tickets for our clients so much easier. Allowing us to track our time that is spent on each item is great. It's wonderful that it can all be managed in one product and not have to have multiple places to keep track of these items. They continue to get better and better.

Outstanding discovery we really like that application. As a Google For Work Partner and Xero Gold Accounting Partner and Cloud Integrator, an application like this is an amazing addition to our tool box for adding functionality to our clients.

We've been using WorkETC for the last 3 years and its absolutely transformed our workflow. Being able to integrate our email systems with the info we have in the CRM - its going to take our productivity to another level yet. Thanks guys for the software - keep doing great work!

Our business evaluated 6 different CRM tools and there were two things that stood out about WorkETC. The first was that it has a fairly comprehensive project management tool within it. This allowed us to model, monitor and manage a customer's project right from the very initial contact on our website or phone. It was end to end, which meant we didn't need to look for two systems to integrate and sync our data across. The second is the outstanding customer support to queries and the hand hol... Show more

I'll let the 5 stars speak for the product, but I want to talk about their support. I have NEVER used any system that had support as good as Work[etc], and I have tested dozens of systems over time. Their desire to learn your business and incorporate YOUR workflow (shocking, I know) instead of forcing you to create work-arounds is unprecedented. You just don't find that level of support anywhere. Well done, Work!

Integrating with Gmail is a huge timesaver - being able to attach only relevant emails to the appropriate project/sub-project is great.