CoSupport AI

Integrated tools are the best ones! Instead of learning how to use a new tool, you just start using it without delays and hip-hopping between documents to find the correct answer. The tool is cool! A real helper for support agents.

The speed of response hasn’t been my strongest point while processing tickets. However, customers need a reaction immediately. This extension helps me provide responses much faster. I’m waiting for a team lead feedback after using the extension for a month, and I hope my performance will get positive feedback.

The response speed is amazing. I get the text of the response within a couple of seconds. It takes me another couple of seconds (a little bit more in the case of a complex query) to fill in the gaps to complete the answer. I feel much less pressure on my attention. It helps me give more informative answers to the questions that require more human attention.

CoSupport Agent extension has truly transformed our customer service operations. Since implementing it, our team has noticed a significant reduction in the time spent drafting responses, without compromising on quality. The AI drafts are really accurate. Our support agents are now more productive and can handle higher volumes of tickets effortlessly.

I was a little bit skeptical about AI’s ability to provide human-like answers despite using GPT in my everyday life and work. You know, you always feel that you talk to a robot. Hence, I was surprised that this tool’s answers are the most human I’ve ever seen, even if compared with GPT that I use most often. I use this Agent’s response drafts in 90% of the cases, roughly, which helps me save time considerably because I don’t need to think carefully about wording or spend time on the research.

The thing you’d better be aware of is that you need a well-structured knowledge base to make AI work properly. We restructured and expanded ours - and no regrets! It was worth investing time since AI provides accurate answers pretty close to those provided by human agents, even in terms of speech style.

I’ve never imagined that AI tools for corporate users can be so easy to install and use. For our customer service department, the procedure took a few hours. Agents get the response draft right in Zendesk, they don’t need to switch between windows. We’ll see how it will work in the future, but as for today, we saw a solid start, and we feel quite optimistic.

Having all the necessary tools in one interface is a dream when you’re managing the endless flow of tickets. With this Agent extension, I work within the usual CRM as response drafts appear in the same interface. Convenient. The response drafts are relevant, too.

Provides relevant answers to clients’ queries within 1-2 seconds. It feels more secure because the final answer is under a human agent’s control. Easy implementation, fixed price. We’re glad we came across this smart AI copilot.

Easily implemented into the company’s workflow. Our admin handled it within a couple of hours. The extension usage came to full swing from day one. No confusion on the customer support team’s part.