Gainsight Assist

1.8(

49 ratings

)

ExtensionWorkflow & Planning10,000 users

34 support issues

For additional help, check out the developer's support site.

Irsyad Ibrahim

Oct 1, 2024

I cannot find and select my existing customer (From SalesForce) when trying to log emails

After the August update, the process becomes harder and for some of my customers (data from SalesForce) are not able to find and making it impossible to log into Gainsight

Arielle Patterson

Feb 27, 2024

Gainsight Assist is not Logging Emails to Timeline

Multiple end user reports of emails not logging to timeline through the GA plug-in. The email status remains "in progress", orange, and within a spinning emblem. The emails are not located in the drafts either.

Maria Antvort

Nov 21, 2023

GS Assist not working

Can't log emails - get error message: Timeline: Something went wrong. Please try again.

And instead of a green success icon I get a pink exclamation mark.

Paige Luetkemeyer

Nov 16, 2023

Gainsight Assist Extension is not available to download.

Please advise. System says "Item currently unavailable. Please check the troubleshooting guide." I restarted my laptop and chrome. Also, my chrome is updated to the latest version.

Nikole Burke

Nov 14, 2023

Not Working with Recent Chrome OS Update

When will this be fixed. For a CSM role having this functionality is vital to our day.

Brandon Williamscraig

Nov 13, 2023

Awaiting update...by 16th?

https://status.gainsight.com/

Update - The Gainsight team has submitted an enhancement for our Chrome plugin to the Chrome Web Store. However, the review and publication process may take up to 3 business days. We will update the status once the new version is published.
Nov 13, 2023 - 14:22 UTC