Gainsight Assist

Not sure what is going on, but the extension will not work regardless of how many times I uninstall, reinstall or update. The idea of it is great, but you may want to take some pointers from Hubspot on how to create a reliable extension

I love the idea of this extension, but the amount of time I spend regularly to get it working is frustrating.

Words can't describe how heinous this add on is. It's more unreliable than the economy, it breaks once a week, doesn't record the right information and forces more time in seat working on process adherence, than giving me time back. If it wasn't company mandated I would uninstall, as quickly as humanly possible. Unreal, awful, so bad, I have genuine passion towards this application and it should be studied. I loathe it.

Extension keeps disappearing, really need to get this fixed

Extension is supposed to make CSM life easier by : 1. Forcing you reinstall this every month when it breaks/disappears. 2. Reopen old mails to manually push to Gainsight as extension does not auto-log email. It is far easier to copy paste what you want into Gainsight, defeating the purpose of this piece of code. 0.5/10 would not recommend.

Super easy to use, love that you can easily search for the accounts to associate the Threads to. There is a bit of automation as far as logging the emails you need in the Gainsight Timeline, but you have to manually choose to log by clicking the Gainsight icon. For a while I forgot to log emails, so my feedback would be, before sending maybe remind/ ask users if they want to log the email to Gainsight.

I want to like this addon, but as others have said, the addon constantly "disappears" requiring to remove and re-add. As I write this review, I'm going to reinstall the addon for the third time this year (mid-Feb) in the hope it will again sync emails properly to Gainsight.

Unreliable. Wish it would automatically record email activity like other comparable apps instead of having to click to log each time.

When it works, it's great. However, it constantly disappears causing you to have to uninstall and reinstall the tool.

It constantly disappears. Very unreliable ;(