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Kayako Bot

ExtensionTools376 users
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Overview

Kayako Bot

Kayako Agent Assistant Bot Transform your Kayako experience with AI-driven efficiency. This extension integrates seamlessly into your workflow, speeding up ticket processing and allowing agents to prioritize more complex tasks. Features: Automated Ticket Analysis: Instantly summarizes and understands ticket content. Smart Recommendations: Suggests solutions based on historical cases and KBs. Draft Responses: Auto-generates customer responses for basic queries. Guided Assistance: Provides step-by-step solutions for complicated issues. Benefits: Broad ticket handling, from self-serviced queries to intricate problems. Saves agent time, enabling focus on refining the system and handling tougher tickets. Great for onboarding and cross-training new agents. Limitations: Doesn't support multimedia content. Average response time: ~90 seconds (we're working on it!). Best for English-based tickets, with daily inflows below 250 tickets. Not suitable for high-compliance industries. For Kayako Cloud users looking to boost their support efficiency. Make your agents' life easier and your customers happier!

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Details

  • Version
    1.3.1
  • Updated
    April 9, 2024
  • Offered by
    michael.madume
  • Size
    983KiB
  • Languages
    English
  • Developer
    Trilogy
    401 Congress Ave. suite 2650 Austin, TX 78701-4071 US
    Email
    michael.madume@trilogy.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

Kayako Bot has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Kayako Bot handles the following:

Personally identifiable information

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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