1 support issue

  • All
  • Questions
  • Suggestions
  • Problems

Todd Galloway

Aug 23, 2019

"We do not detect any players"

Installed the extension, and I can see it work on other pages, but not on ours.

Example page:
http://install.blivenyc.com/speed/iframe/campaign/2737/forced_status/1/responsive/1/status/5/tags/flagship,integrated//device_type/desktop/?blive_iframe_key=vtc0

When clicking the extension it says it doesn't detect any players, but we're clearly using JWPlayer. Perhaps our setup is too abstract/complex to be detected?

Google apps