Reviews: JumpCloud Password Manager

2.5 out of 5

22 ratings

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Joseph GuayMay 25, 2024

Need a way to support password or PIN. Let the administrator choose.

1 person found this review to be helpful
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Donnchadh Mac SuibhneMay 2, 2024

Everytime I visit stackoverflow it gives me a "generate password" popup even though there is no password form on the page. There is no way to disable this popup in the settings.

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Kevin ChristensenApr 22, 2024

Broken. The UI won't even open when you click on it. Always buggy to the point of breaking, like it's doing right now. I'm a little surprised how much Jumpcloud doesn't care about it's customers or addressing these reviews and concerns on their product. What happened to QA?

2 out of 2 found this helpful
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Rob TooleyApr 9, 2024

I love JumpCloud and ALMOST everything they do. The Password Manager is the "Ford Pinto" of their product offerings. I'm using the free level, otherwise I wouldn't use it at all. At free, it's still too expensive. You have to work so hard to get your information and, in the instance of payment cards, once you get the card number, it closes, then you have to go hunt for it again to get the CVV, and if you forgot the expiration date, well, go through the pain again. It has potential, but right ... Show more

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Sean PhillipsMar 27, 2024

Overall JumpCloud has been very good with the notable exception of their password manager (PWM) application. Frankly the experience with PWM has been ridden with bugs and software that simply does not work well. For example, sharing credentials to groups often fails to work, password updates don't sync between devices, the app crashes frequently, etc.. JumpCloud clearly brought this product to market too early IMO and needs to revisit this decision and make this product work much better. Co... Show more

2 out of 2 found this helpful
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Rodney MFeb 23, 2024

This was updated and it sucks now. Luckily the Desktop app is still the old version. Now all the icons are the same color so it's more of an indistinguishable mess, if i opened it before it was able to know what page i was on and show me the possible login info for that page, now i have to look for it when i open it since it just shows me all the passwords i have saved. Both design and functionality updates made this worse, essentially they decided, if it ain't broke we'll break it.

1 person found this review to be unhelpful
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Stephen LeaheyNov 19, 2023

Avid Jumpcloud fan. Switched because of the lastpass breach. This, frankly, is terrible. Have been trying to work with support to resolve our issues, but they seem both reluctant to accept there are issues, and reluctant to proactively do anything about it. In short, the popup dialog that appears on the UN/Password fields is unstable (i.e., we have multiple users that have it flashing on and off, and are unable to click on it). The user experience in frankly a disaster. 100% of our team, di... Show more

2 out of 3 found this helpful
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Niall O'CallaghanAug 13, 2023

This is positively the worst User Experience I've ever had with a password manager, I had thought LastPass was bad. My organisation punted us off 1Password onto Jumpcloud so they could save a few bucks. The desktop app startup time is horrific, go make yourself a cuppa while you wait for it to chug up. Finding passwords is clunky, the UI popups made by the chrome extension are custom instead of using system notifications so it's downright weird looking. The injected dom Icons into your passwo... Show more

1 out of 3 found this helpful
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Eric DionJul 18, 2023

About a week after migrating all my passwords from LastPass to my Mac (work machine), phone, & PC, Jumpcloud dumped all my passwords off my Mac. The backups were worthless. How is the Jumpcloud application unable to open a Jumpcloud file extension, which your own app created?! Not a huge deal, I was still able to pull the passwords from my phone for that day. The following day I attempted a reinstall of the manager on my Mac. This somehow wiped all the passwords from my phone. My PC is now m... Show more

2 out of 3 found this helpful
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Samm FlanaganJul 12, 2023

I have to agree with the other reviews, Jumpcloud is great, but their password manager is no good!

2 out of 2 found this helpful
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