Jones IT Zendesk Helper

A collection of tools and improvements for Jones IT Zendesk: conversation controls, draft protection and ticket actions.

Jones IT Zendesk Helper is a collection of tools and improvements for working in Jones IT Zendesk. It works only on itjones.zendesk.com agent pages and requires an authorized account. WHAT YOU CAN DO • Read long tickets: show the latest five messages or expand the loaded history. Collapse supported quoted email threads, simplify bulky email layouts and open images from compact previews. • Reply with fewer clicks: switch between public replies and internal notes in one click. Turn on Carry this draft to move text and formatting without replacing a different draft. • Save fields separately: update ticket properties while keeping your reply draft. Local recovery copies help protect drafts when a field save is interrupted. • Reuse ticket details: copy a ticket number or link, export loaded messages and accessible images, and refresh ticket views while idle. • Adjust your workspace: choose a theme or create one from five base colors. Preview it before applying. Optional Harvest styling matches the timer to your theme without changing its entries. GETTING STARTED 1. Open a ticket in Jones IT Zendesk. 2. Click the extension icon to turn the helper on and choose your settings. 3. Open Help & feature guide in the popup for instructions. KEYBOARD SHORTCUT Command+Enter sends while you are typing in the reply box. In the sidebar, it saves field changes instead. Check whether you are writing a public reply or internal note before sending. DATA AND LIMITS Settings and recovery copies stay in your Chrome profile. Raw exports contain original ticket information and may include personal data. Optional local AI processing is a separate tool; its redaction and image interpretations need your review before sharing. The extension does not call hosted AI or publish documentation. The activity badge shows only information Zendesk reports. Viewing/editing recognition still needs a two-person pilot test. “Not reported” means unknown, not that nobody else is working on the ticket. This is a private pilot, independently developed and not an official Zendesk or Harvest product. Other embedded apps keep their own interface.