SN Utils - Tools for ServiceNow

arnoudkooi.com

4.9(

217 ratings

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ExtensionDeveloper Tools100,000 users

101 support issues

For additional help, check out the developer's support site.

Patrick Schaefer

Feb 27, 2025

Background script results pane not showing

In one of my instances, I cannot get the results pane to show in Scripts - Background. It does show in 2/3 of my instances and it also shows in a temp NOW learning instance that I currently have. Thanks for your help!

Ishita Choudhury

Jan 1, 2025

Not able to install SN Utils tool

Hi,
Whenever I am trying to install SN utils tool or SN OnPrem, it showing same error message as "SN Utils does not run on the current page!"
Request you to help on this.

Brandon Yocom

Dec 4, 2024

Update Set/Application overlay on Flow Designer/Workflow Studio screens would be helpful

Hello! Our team has noticed that there is nothing on the Flow Designer/Workflow Studio screens to tell you what Update Set/Application you are actively in. Do you think this is something you could work into the SN Utils extension? To overlay in the top bar or something like that?

Thanks!
Brandon

Andre Navarro

Nov 22, 2024

/crn stopped working

Hi Arnoud, thanks again for this fantastic tool! I have recently started seeing an issue with the "/crn" command not doing anything in both browsers where I tested this (Edge and Google Chrome). Any thoughts what could be happening? Thanks

Maros Groninger

Oct 31, 2024

Broken attachment on specific records

Hello Arnoud,
Are you aware of any table specific issues with attachment pasting? We are seeing a behavior that some users are not able to add attachments, but it is on specific tables such as Security Incident [sn_si_incident] and only in prod env, in test it is working fine.

Everything looks the same but when they try to attach to record from clipboard, image is not added and instead broken image icon is shown in worknotes. At same time, same user is able to add attachment via attachment (paperclip) icon, so it should not be ACL. There is no error thrown in console.

Jeff Ward

Oct 14, 2024

Trying

Hi Arnoud. This is a great tool and we'd like to use it, but our Infosec team has to approve web extensions, and they're wondering if there is a way to control what ServiceNow instances the tool can be used with (e.g., DEV only) so that no one is using it in production. Is there a way to enforce that?

xneon

Oct 10, 2024

Could you implement clickable reflinks into gs.getProperty()?

Hello,

Is there any chance SNUtils could make property names used in gs.getProperty() method clickable in script fields, similarly to Script Includes?

That would help investigate them in scenarios where they are missing/overwritten in name, and also for faster target-hopping.

Best regards,
CM

Nuno Oliveira

Aug 22, 2024

Paste attachments

Hi there,

I have being having with the paste attachments feature as it gets added with the encryption, and as consequence the caller aren't able to see it since he has the encryption role missing.
Is there a way of pasting it without this encryption? Or a way to chose if we want or not the encryption? Like the Servicenow's way of add attachments to records.

Best regards

Vera Szeidli-Hornyák

May 13, 2024

Background Script Washington upgrade

Hi,
we have an issue in our instances after the Washington update on the Background script module with the SN utils. The "SN Utils - Background script result pane" is not visible anymore. Could it be just a setting that's causing it?

Ken Shaw

Apr 11, 2024

Service Catalog

I was wondering/hoping that the tool could be used to assist Catalog Item development/triage.

e.g. Select a catalog variable on form page, invoke SN Utils to find all the UI policies and client scripts affecting this variable.
Is that possible?